Account Director

About Nintex:

At Nintex, we are transforming the way people work, everywhere. 

Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimizing business processes. We improve their lives though the technology we build.

For the Nintex sales organization, the success of our customers and partners is at the center of everything we do. Our team is dynamic, fun, vibrant, motivated, ambitious and we’re driven to crush our numbers while having fun. We’re looking for experienced sellers that are driven to succeed and align well to our corporate values and culture.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced and we value our people’s curiosity, ideas and enthusiasm. We deliver on our commitments, we don't wait to implement ideas or fix issues, and we treat each other with respect and consideration.

About the role:

As an Account Director you will be responsible for driving revenue growth and market penetration of the Nintex portfolio across the most strategic and complex customer accounts within the Public Sector & Government within Saudi Arabia. You will own Strategic Segment opportunities end-to-end and are responsible for coordinating resources and managing effective sales campaigns to land the most valuable, high-value customers Nintex serves. 

Your primary goal will be to understand customers' strategic objectives, align our software solutions with their needs, and ensure the delivery of exceptional service. This role requires a deep understanding of our software products, the ability to develop and maintain long-term relationships with customer. You will serve as the primary point of contact, ensuring customer satisfaction. Your strategic insights and exceptional communication skills will be instrumental in driving business success. 

Your contribution will be: 

Account Planning, Management, and Strategy:

• Develop and leverage relationships within departments at Strategic Accounts to source high-quality opportunities and build diverse relationships within existing customers.
• Develop and implement account plans that outline objectives, strategies, and action steps to maximize customer satisfaction and revenue growth.
• Cultivate and nurture relationships with existing customers who can benefit from future solutions on the Nintex product roadmap and identify cross-sell and upsell opportunities.
• Understand customers' business goals and challenges and align our software solutions to address them effectively.
• Uncover buyer goals and pain points that can be addressed through Nintex offerings and identify a robust set of business drivers that will help build long-term relationships with the customer.

Sales Presentations and Demonstrations:

• Utilize strong product knowledge and technical acumen to conduct effective, high-level demos before bringing in Solution Engineers, connecting prospects’ business objectives to specific Nintex solutions.
• Draw on value messaging to conduct product demonstrations and presentations to showcase our software, emphasizing their value and benefits.

Reporting and Forecasting:

• Maintain accurate account records, activities, pipeline funnel and sales forecasts in Salesforce
• Provide regular reports on account health, performance, and opportunities to senior management.

Customer Success:

• Optimize usage of Nintex products and deployment.
• Monitor customer satisfaction and address any issues promptly to maintain high retention rates.
• Act as the voice of the customer, conveying their needs, feedback, and priorities to internal teams, ensuring their needs and concerns are addressed promptly to enhance products and services.

To be successful, we think you need: 

• 10+ years full sales cycle experience within the SaaS industry.
• Proven experience in strategic account management in the SaaS industry (3-5 years).
• In-depth knowledge of the buyer market within Saudi Arabia. 
• Proficient in value messaging and objection handling.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Excellent communication, negotiation, and presentation skills.
• Familiarity with CRM software and account management tools.

What’s in it for you?

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including

• Global Gratitude and Recharge Days
• Mindfulness and counseling resources
• Invention/patenting assistance
• Meaningful recognition
• Community impact opportunities