AA Country Training Manager - KSA

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

The Country Training Manager role is part of the Business Excellence department in country reporting the Business Excellence Lead.

The role is responsible for building the knowledge and capabilities of the Allergan Aesthetics organization at a country level through the successful development/delivery of brand, customer engagement and coaching training for all commercial roles.

Key responsibilities for:

• Facial brands responsibility of all commercial roles in Country
• Understanding the overall business at a country level and takes insights from different industry sources and data to make strong recommendations on training solutions and plans to leaders
• 50% time allocated to field visits to gain an understanding of strengths and gaps in the field force, to make strong recommendations for focused training. (using the coaching form to document obsrvations)
• Working closely and consults with stakeholders at country level to build a robust strategic training plan that is in line with the business needs and maximizes resources from the International Training & Capabilities team
• Successful implementation of international training curricula, learner journeys, programs, and materials, where relevant
• Delivery of brand knowledge training in collaboration with Marketing and Medical colleagues
• Delivery of sales force skill training programmes with subject matter experts where appropriate
• Support and embedment of Key Account Management across Allergan Aesthetics
• Design and development of curricula, programmes and materials where there are needs, with no aligned international solutions. Working with vendors where relevant
• Agrees the business desired outcome from training with stakeholders, as well as methods to measure and evaluate the success of training. Working closely with leaders to ensure strong follow up to programmes to drive a successful outcome
• Driving change in the organization through successfully implementing new training strategies, concepts and initiatives
• Driving a coaching culture in leaders in the organization
• Working closely with Medical Affairs and Regulatory to ensure efficient and thorough approval of all brand materials
• Measures all training initiatives through all levels of the Kirkpatrick’s evaluation to ensure that initiatives result in a positive change in behaviours as well as resulting in strong business outcomes
• Acts as a coach when required for Customer Facing Roles (Product Specialist, KAM)
• Runs specific knowledge and skills assessments throughout the year to continually measure the capabilities within the organization. Develops specific follow up plans with leaders.
• Working closely with the international training and capabilities team. Contributes to the international strategic plan through sharing needs of the business, as well as driving the training strategy of Allergan Aesthetics
• Management of training budget

KEY DUTIES AND RESPONSIBILITIES: Describe scope:

Stakeholder management 10%

Design and development of programmes and materials 10%

Delivery of training programmes 30%

Coaching & field Visits  50%

Essential Education and Experience

• Education: A bachelor's degree in a relevant field, such as education, instructional design, human resources, or business administration, is typically required. A master's degree in a related field could be a plus.
• Must be Certified Trainer from an accredited well-known institution.
• Expert in using the ADDIE model.

Experience:

• A Training Manager should have minimum of 5 years of experience in training, learning and development, or a related field, with experience managing a team( direct or indirect)
• Experience in the pharmaceutical, medical, or cosmetic industry is an advantage
• Experience in commercial roles or training commercial roles such as Representative, Key Account Manager or Sales Manage
• Understanding of latest training/learning methodologies, content development and delivery approaches.
• Experienced in Project, budget and procurement management, with external & internal training vendors
• Excellent knowledge of compliance in the industry
• Experience developing and implementing training programs, and evaluating the effectiveness of training initiatives.

• Technical Skills:
  Strong technical skills in instructional design, curriculum development, and learning management systems
  Should be familiar with training software and tools and have experience with e-learning and virtual training.
  Managed LMS (ilearn or any other LMS) and SharePoint functionalities.
• Interpersonal Skills:
  Should have excellent communication and interpersonal skills, as they will be working with a variety of stakeholders, including senior management, trainers, and trainees.
  Able to build strong relationships and collaborate effectively with others.
  Adaptable to changing business needs and flexible in training approach to different audiences.
  Should be able to pivot quickly if a training program is not working or if the business needs change.
  Excellent communication skills, both written and oral, and fluency in English. Experienced in Coaching field force and sales managers.
• Business Acumen:
  Should have a good understanding of the organization's goals, values, and strategies.
  Able to align the training programs with the company's business objectives and demonstrate the value of training initiatives to the senior management.
• Creativity:
  Creative in developing engaging and interactive training programs that can keep the trainees interested and motivated.
  Should be able to use innovative training methods and technologies to deliver effective training programs.
• Leadership Skills:
  Should have strong leadership skills and be able to motivate and inspire the team they train.
• Cultural Awareness:
  Given the location of the position in KSA, it may be beneficial for the Training Manager to have a strong understanding of the local culture, customs, and language.

Required Allergan Aesthetics behaviours

• Acts fast: Drive, high energy and ability to work under pressure and deliver programmes to completion in the required time frame
• Drive for results; Uses initiative knowing when to consult/inform; sets high professional standards. Agrees with stakeholders required results and how these will be evaluated. Follows up on programmes and feeds back to stakeholder the results vs desired outcomes of their programmes.
• Building bridges: Seizes opportunity to develop strong working relationships with cross functional teams, demonstrating leadership qualities and strong interpersonal, motivational and influencing skills. Enthusiastic and maximizes potential to make an impact. Team player who relates well to colleagues. Acts as a Consultant to the business
• Power ideas: Demonstrates innovation to develop engaging training programmes

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