About the role
You will be responsible to research, analyze and raise appropriate claims so that all warranty and guarantee benefits from Aircraft, Component, Modifications, Engine & APUs, Commitment Letters and Contractual claims as per the applicable Contracts and Agreement Terms and Conditions is acquired. To adjudicate claims with analysis from internal or external sources for claim closure within timeline target. Accumulate and provide data reporting for department KPls and ensure adherence to TPM processes and SOPs. Keeping a high standard claiming handling and suggest process improvements for departmental work efficiency.
Some of the tasks include:
• Analyzing failures of scheduled and unscheduled component removals, maintenance corrections, modifications of QTR fleet in order to raise applicable claims. e.g removals ex-Aircraft, Power Plants, Wheels and Brakes, Structural and components.
• Gathering, consolidating and evaluating resources for successful warranty claims with details evaluated from documentations including shop findings, engineering documents quotes & invoices for repair, overhaul and modifications activities.
• Providing detailed arguments to Quality Assurance, Aircraft Maintenance, Cost Control and/or Legal Department with data and technical-commercial justifications to resolve outstanding claims, Technical Occurrence Reports, contract negotiations and warranty corrective actions.
• Responsible for identifying areas for process improvement and suggesting and implementation of mitigation solutions accordingly.
• Responsible for ensuring that the data held in the e-Warranty system is being correctly input and is accurate for the purpose of reporting and return of experience.
• To ensure correct credit notes and cost avoidance reporting to aide yearly warranty budgeting and forecasting.
• To use digital tool for data analysis and reporting (Microsoft Office suite, Power Bi, Trax, Oracle)
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
About you
• Bachelor's Degree or Equivalent with minimum 4 years of job-related experience in Technical Aviation – Warranties environment.
• Good understanding of contracts
• Excellent negotiation skills
• Excellent knowledge in MS office applications
• Good English language communication skills
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Application Guidelines:
Internal employees must submit applications through internal vacancies portal (via GEMS) only.
Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
• All internal candidates can only have three active applications at any point in time.
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
• If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.