Till Assistant

About the role:

Undertake all cash desk sales activities in the shop and provide the best possible customer service in order to maximize sales opportunities within Qatar Duty Free Company retail shops

Responsibilities

• Ensure the float is correct and that all keyed information into the POS terminal is done so accurately.
• Process customer’s transactions efficiently using the QDFC shop's Point of Sale (POS) system and must present the receipts at all times to the customer.
• Handling money/Traveler’s Cheques/Credit cards and any form of payment in a safe, secure and responsible manner.
• Ensure cash and documentation is secure at all times.
• Responsible for the cash variances at the end of the shift.
• Perform other department duties related to his/her position as directed by the Head of the Department

• Providing the highest levels of customer service to both customers of QDFC/QR group and passengers travelling through DIA, ensuring both customers and passengers leave the Duty Free shop feeling that they have been treated in a friendly and courteous manner.

• Ensure that any customer complaints or problems are dealt with properly as they arise
• Process customer’s transactions efficiently, ensuring minimum time spent processing and packing.
• Ensure the highest level of confidentiality with regards to all company documentation, information and statistics.
• Ensure that Supervisor /Duty Manager are notified of any breach of security.
• Ensure that a high degree of security on stocks and cash prevails at all times.
• Ensure that you are aware of the “HOT SPOT or Theft prone areas”.

A successful candidate should possess:

Basic Literacy and Numeracy skills, English communication skills with Entry level roles - no prior job-related work experience

Preferred

Previous Retails and or Customer Service experience

Job Specific Skills:

• Command of English language
• Basic PC skills
• Good interpersonal/customer service skills.
• Basic product knowledge.
• Be pleasant and approachable

Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

• All internal candidates can only have three active applications at any point in time.

  
  

• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role

  
  

• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process

  
  

• If you are Cabin Crew or Deck Crew(Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.