Automotive Technical Trainer

Objective:

Seeking an experienced professional to design and deliver technical training programs for the after-sales team. This role emphasizes skill development, knowledge transfer, and compliance with brand and organizational standards.

Key Responsibilities

Training Facilitation

• Deliver technical training sessions aligned with brand guidelines and company policies.
• Coordinate training schedules with workshop management to balance training needs with operational efficiency.
• Ensure training programs reflect the latest updates provided by brand, maintaining alignment with brand standards.
• Monitor and report on employee attendance and completion of required courses.

Preparation and Organization

• Arrange all necessary materials, facilities, and equipment for scheduled training sessions.
• Prepare training handouts, tools, and other resources to ensure smooth delivery of programs.
• Collaborate with relevant stakeholders to plan training well in advance.

Quality Assurance and Evaluation

• Assess trainee performance and understanding through practical evaluations, tests, and questionnaires.
• Provide feedback to management regarding training outcomes and trainee progress.
• Support employees in completing certifications, including scheduling external exams.

Workshop and Service Support

• Assist workshop and service teams in achieving performance goals by providing technical guidance and recommendations.
• Coach service advisors on developing technical and non-technical skills.
• Diagnose complex vehicle issues when required and support service operations during non-training periods.
• Recommend training initiatives based on workshop feedback and evolving needs.

Additional Duties

• Participate in ad hoc assignments as requested by management.
• Provide temporary support for workshop management during absences.
• Collaborate with colleagues to troubleshoot challenges and improve team outcomes.