Years of Experience Minimum 3-5 years of experience in managing Vending machines, kiosks and similar in Electronic Payments / Fintech Solutions company.
Qualification: A degree or certification in Computer Science, Information Technology, Electronics, or a related technical field is preferred
Provide technical support for the configuration, setup, and integration of vending machine systems, including hardware, software, and network connectivity.
Troubleshoot and resolve issues related to vending machine components, such as payment systems, product dispensing mechanisms, user interfaces, and remote management software.
Assist with the deployment of software updates, firmware upgrades, and patches for vending machine operating systems.
Ensure that vending machine systems are securely configured and compliant with company standards.
Diagnose and resolve both hardware and software issues affecting vending machine performance, including mechanical malfunctions, payment failures, and network connectivity problems.
Utilize remote diagnostic tools and collaborate with field technicians to address on-site technical issues quickly.
Respond to service requests and incidents related to system malfunctions, ensuring prompt resolution and minimal downtime.
Provide end-user support for customers and vending operators experiencing technical issues with vending machines, including guidance on machine operation, troubleshooting steps, and system diagnostics.
Document and escalate complex technical issues to senior technical staff or external vendors as necessary.
Educate customers and internal teams on best practices for machine operation, routine maintenance, and troubleshooting.
Monitor the performance of vending machines through remote monitoring tools, identifying and addressing potential issues before they impact operations.
Perform periodic maintenance checks on machine systems to ensure they are operating at optimal levels.
Keep detailed records of all maintenance activities, including software updates, hardware replacements, and service history.
Create and maintain user manuals, technical guides, and troubleshooting documentation for both internal staff and external customers.
Conduct training sessions for customers or internal teams on the use of vending machine software and troubleshooting procedures.
Work closely with engineering, operations, and sales teams to provide feedback on system performance and identify areas for improvement.
Assist with the design and testing of new machine features or system integrations.
Prepare regular reports on system performance, incidents, and ongoing technical issues for management.
