Ensures Service Advisors with the most suitable skills are working on developing excellent Customer relationships,
To assign and monitor service revenue targets to their Service Advisor,
Develops and identifies Customer Advisor training requirements,
·Ensures Customer concern is clearly defined by all customer facing staff,
Coordinate with parts department to ensure the Customers are fully aware of the Parts status,
Develops a strong working relationship with the workshop managers and team leaders to ensure all the customers instructions are being followed,
Performs periodic checks to ensure all customer facing staff are following the instructions requested by the customers,
Ensures that all invoicing is done correctly and to the highest standards,
Ensures that all the paper work being generated is up to the highest standards,
Ensures that the standards requested by Nissan are followed and ready for outside audit at any time,
Maintains the coverage of staff required to best serve the customers’ requirements,
Ensures that the reception housekeeping is maintained,
Ensure that the storage of filling is maintained,
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Conduct on the job training, to ensure that the staff are operating to the maximum efficiency,
Conduct weekly meetings with all the Reception staff to identify weak areas within the operations that require immediate action,
Conduct weekly meeting with the Workshop Team leaders to voice customer concerns and develop strategies to rectify the concerns,
Conduct weekly meeting with the Warranty Manager to maximize the warranty benefits for the customers,
Monitor the Work In Progress and keep it at a minimum,
Take corrective action with the Service Senior Management team to continually develop CSI
Assume other responsibilities as assigned by the direct manage
Established in the late 1950’s, Saleh Al Hamad Al Mana is a family owned Group of companies now ranked amongst one of the largest and most successful business groups in Qatar. Having started in business as in importer and trader, the late founder Saleh Al Hamad Al Mana was an early visionary who could see the potential of the Qatari and Middle Eastern markets. Through his gained business successes, founder, Saleh Al Hamad Al Mana diversified his business portfolio to include Investment, Construction, Automotive, Real Estate development and Engineering. Our asset business base has expanded through regional markets and is now also penetrating international markets. Today, we are renowned for our strong and impressive portfolio of brands and businesses throughout the GCC countries. We hold a rich portfolio of famous retail and luxury brands, as well as other business ventures in sectors such as Media, Hotels, FMCG, Food and Beverage and Insurance. We are one of the leading automotive dealers in the region and the sole agent for Nissan, Renault and Infiniti in Qatar. We continue to grow, relying on best practice, customer satisfaction and our people.