Systems Engineer (IT Application Support)
Qatar Airways Location Doha, Qatar Category Corporate & Commercial Job Id 215778
Closing Date: 09-01-2025
About the Role: In this role, you will be responsible for overseeing the support and maintenance of business-critical applications. You are responsible for ensuring the smooth operation and availability of various business applications used within Qatar Airways. This includes troubleshooting application issues, resolving incidents, and providing technical support to end-users. You need to coordinate with other teams, such as development or infrastructure, vendors to investigate and resolve issues within defined timelines. You may also have to work with external solution providers, documenting solution requirements and validating if the vendor solution meets business expectations before promoting to production environment. You need to ensure stability, availability, and efficient operation of business applications, while leading and managing a team to deliver exceptional support services to end-user. Manage and resolve application-related incidents and problems. This involves analyzing issues, coordinating with relevant teams, and ensuring timely resolution to minimize impact on business operations. Monitors the performance and health of applications, proactively identifies potential issues or bottlenecks, and takes appropriate measures to maintain optimal application performance Ensures that end-users receive timely and effective support for application-related queries and issues. Collaborates with other IT teams, such as development or infrastructure, to manage and implement changes to applications. This involves assessing the impact of changes, coordinating testing and deployment activities, and ensuring smooth transitions. Ensures that accurate and up-to-date documentation is maintained for all supported applications, including troubleshooting guides, standard operating procedures, and knowledge base articles. Communicates with various stakeholders, including business users, management, and other IT teams, to provide updates on support activities, manage expectations, and address any concerns or escalations. Responsible for ensuring that all application Non-Functional Requirements are met, ensure thorough testing of NFRs and ensure corrective / preventive actions Manage the incident, change management effectively, and highlight if any critical risks associated and support go-live activities. Lead root cause analysis of reported critical incidents in operational production systems and recommend/ ensure implementation of effective preventive actions to avoid repetition Provide Out-of-Office hours support in case of critical production incidents Provide timely updates to all stake holders on Incident resolutions progress and prepare post incident Root Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Bachelor Degree with minimum 6 years of IT industry experience of which 3 years as Application support engineer Knowledge of e nd-to-end software development life cycle , starting from requirements phase until delivery and rollout preferably on Azure DevOps using SCRUM methodology
ITIL (Information Technology Infrastructure Library) certified demonstrating knowledge of framework for IT service management is considered a plus Exposure to handle multiple mission critical applications runs on different platforms like java, .net based etc Experience on Linux, shell scripting and databases like Oracle, MySQL to understand the queries Azure fundamental and Azure DevOps certification to manage the application deployment and track the bugs raised is an added advantage for this position A strong technical background and proficiency in various aspects of application support are essential Knowledge of application support tools, incident management systems, and ticketing systems * Ability to work in dynamic and challenging environment and support to manage multiple parallel complex initiatives as application support lead
