Super User, SCM

OBJECTIVE/ PURPOSE OF THE JOB

This position specializes in optimizing supply chain management using Oracle SCM software. The individual assesses and understands business requirements and provides solutions to enhance and sustainably improve SCM operations. This role includes troubleshooting, data analysis, and training users to improve efficiency and streamline supply chain processes

KEY RESPONSIBILITIES

• Provide first-level system and process support to users, addressing their queries and issues promptly and effectively.
• Maintenance for SCM modules.
• Drive daily operations and system improvements to maintain seamless functionality and support business objectives.
• Leading system and process improvement projects.
• Conduct thorough audits of transactional errors.
• Introduce and establish system controls to prevent errors and misuse.
• Implement processes to safeguard against the misuse of systems and system data.
• Deliver comprehensive training on system functions and Oracle transactions to users.
• Provide first-level support related to system transactions and Oracle functionalities to ensure optimal user performance and system efficiency.
• Collaborating with cross-functional teams to drive system enhancements.
• Create detailed documentation of configurations, processes, and user guides.
• Conduct testing and validation to ensure systems meet performance expectations.
• Analyze business processes and recommend Oracle-based solutions to meet organizational needs and enhance processes.
• Identify and reduce repetitive actions by streamlining processes.
• Implement tools and procedures to enhance ease of access and usage for all users.
• Explore current trends in IT and technology.
• Recommend enhancements and automation where applicable to improve efficiencies.