Understand the budgeted revenue targets and ensure all given targets are achieved as per the directions from the manager. This includes all relevant targets for the parlor
Ensure consistent upselling of our products to our guest and increase the AUV
Ensure the ice cream stock is managed as per the company standards and there is zero negative stock variance
Customer
Treat our Guest with all respect at all times and our guest are constantly delighted with polite, respectful, friendly and effective service
Ensure we increase the guest satisfaction scores
Internal Business Process
Ensure all the set internal processes by GICC and DBI are followed that includes but not limited to the following:
Food Safety Standards ensure 100% compliance of all the set food safety standards
Cleanliness – parlor is maintained as per the set cleanliness standards at all time, pertains to all parts of the parlor
Hygiene – Personal hygiene is maintained as per the set standards and we act as true brand ambassadors of our great brand. Hygiene of the parlors are maintained as per the standards and we constantly try to take it to higher standards
SOPs – All set SOPs are followed as per the requirements of the organization
Tools and Equipment’s - sanitation and maintenance of tools and equipment’s are done effectively and as per the set organizational standards
People
Communicate with co-workers, management and clients in a courteous and professional manner
Other Initiatives
Be proactive in all the above aspects and constantly give suggestions to the management team on how we can improve
Be proactive in all the above aspects and constantly give suggestions to the management team on how we can improve
