Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
Role Summary
We’re looking for a Senior Operations Manager to join the team and focus on growing our Local shops business, which is the region’s biggest grocery aggregator enabling millions of consumers to order and get products from their favorite stores delivered to their homes.
What’s On Your Plate?
● Managing the full operations end to end (team operations, 3pl management, vendor
management, picker management, property/asset management, operational standards,
expense control).
● Stock management: Ensure correct processes, policies and proper management of store data to ensure only products available in the store are present on the app.
● Picker process: Ensure efficient and correct pick and pack process and service level (picking up the correct item/quantity) & proper management of the staffing and scheduling as per demand to achieve desired UTR and service level.
● 3PL personal management: hiring and managing strong 3PL partners who provide and
manage manpower to improve our overall in-store operations.
● Property / Asset Management: Proper management of the property and facility, plus asset management and tracking.
● Expense Control: Identify potential opportunities to reduce expenses with the same operational efficiency.
● Managing Productivity, work standards, and development of store staff.
● Monitoring and managing the store costs VS budget for the section.
● Ensuring continuous improvement of current performance VS accepted standard/best
practices at the store (i.e. stock level, productivity, service level).
● Monitoring the financial and operational performance of each store and initiating required
actions for improvement.
● Controlling and ensuring that equipment, infrastructure, etc. in stores are used and
maintained properly.
● Developing action plans with the department manager to address weak areas in need of
improvement.
● Instituting training and developmental programs for staff and monitoring effective
implementation.
● Monitoring product range availability according to selected store product range.
● Develop preventive and regular maintenance plans.
What Did We Order?
● You have at least 10+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers, in an international setting. If you have worked for a fulfilment, operations, e-commerce, FMCG retail business it is a plus.
● You have built teams and led cross-functional projects at scale.
● You are very detail-oriented, structured, and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
● You are able to interact with senior-level executives and can manage the expectations of
multiple stakeholders.
● You are someone energized by the unknown and look forward to learning each day on the job.
● You have excellent analytical and communication skills, and always like to be hands-on with several tools.
● Additionally, you have robust interpersonal and intercultural skills. You can inspire several
teams and stakeholders to rally behind a mission.
● Language skills: Fluent English and Arabic would be highly advantageous