•At a tactical level, manage the optimum Demand
Management solution with, as applicable, the Customer, Maintenance Tasking
& Verification team(s), Part 145 organisation(s), Order Book Managers, Procurement,
Suppliers and all other key stakeholders, in order to deliver the required
standards of Continuing Airworthiness and contract delivery.
•Lead and manage the development and delivery
of the Demand Management capabilities (including resource, process and IT
infrastructure), ensuring alignment to current and future business strategies.
•Provide supervision and coordination for a
team, ensure that team members are fully motivated, trained, capable and able
to generate work output of a quality to meet all requirements of the business,
customer and contract.
•Manage the ability to interface with platform
maintenance & upgrade operations to ensure that appropriate and timely
demands are placed on, and responded to by the supply chain. Including the
presentation of material supplied to maintenance in appropriate formats and
timescales. The management of calibrated items through the timely return to
industry and return serviceable of assets ensuring tesing/tooling capability is
not compromised.
•Lead and manage the development and deployment
of a robust and cost effective demand validation process, ensuring that the
correct specification of items are sourced through the correct channels.
Liaison with Inventory forecasting and Planning department for the accurate
future orderbook requirement and ensure orders are placed to meet the future
requirements of the contract.
•Lead and manage the development and deployment
of an effective priority management process to meet customer/contract critical
demand. Ensure that all available options for demand resolution are exhausted
within the fastest means possible, whilst ensuring compliance. To improve item
availability, manage the development and implementation of cost effective
alternative solutions, by challenging and informing stakeholders based on
historical performance data and current issues.
•Lead and manage the development and delivery
of an effective reporting/metrication capability in order to articulate and
manage Demand Management performance. Ensure trends are captured to inform
risk/opportunity management and planning activity. Ensure escalated issues are
assessed, effective solutions generated and monitored, or sponsor escalation to
management, as appropriate.
•Performance
Indicators – Ensure the effective management
of Demand Management activities by setting delivery targets, monitoring
progress and developing performance improvement programmes. Prioritises
activities within/across teams to maximise efficiency. Represents the Demand Management
Manager at manager reviews, where necessary. Responsible for the assessment of
escalated issues for any impact on Continuing Airworthiness,
operational/process performance and generating effective resolution, or
sponsoring escalation to management, as appropriate.
•Completion
of activities – Ensure all Demand Management
activities are appropriately documented and the appropriate airworthiness
records are maintained on relevant systems (IT / paper based). Ensure all
Demand Management activities are performed by suitably qualified, experienced
and authorised personnel. Ensure the integration of Demand Management activity
within the business, including the engagement of key stakeholders at all stages
of the process. Provide support and guidance to the team(s).
•Procedure/Standards – Manage the Demand Management team(s) compliance with the MAI
CAME, its associated procedures and standards, and any other AM&S or
company procedures and standards, as applicable. Identify, propose and
implement change as required whilst ensuring compliance.
•Safety
Management System – Promote the application of
Human Factors, Error Management, Risk Management and Safety Assurance within
the Demand Management team, together with an awareness of preventative and
predictive practices.
•Compliance
& Assurance – Management System Assurance –
Ensure Demand Management team(s) activities are compliant with the AM&S
Governance and Assurance framework. Ensure Process Confirmations and
independent assurance audits are supported by Demand Management personnel and integrated
within/across teams. Manage audit findings in a timely and appropriate manner
and provide information into the relevant reviews. Generate and implement
effective improvements within/across teams to overcome any non-compliance and
monitor effectiveness.
Recent extensive experience within a Supply Chain Demand Management role
in support of Maintenance /after sales market environments. Recent proven
experience as a Leader in a supply chain role.
Requires a good working and in depth knowledge of an operational supply
chain, tools and techniques, protocols and procedures.Understands where and how to gather asset
information, and how to interpret this information in a range of situations. Is
able to build and maintain strong customer relationships within the Operational
organisation.
Requires an excellent understanding of how demand/orders are created
within an area, and the processes and principles through which the order will
be satisfied. Must understand constraints and lead times associated with the
work and the importance of prioritisation and customer service.
Requires knowledge, experience and understanding of the processes and
procedures of the SDU (UK orderbook) teams.
Able to apply knowledge and skills to situations of high complexity,
able to interpret data trends and variances and understand the impact of these
on future asset supply.
This person would be seen as proficient in the field of demand
management and demand satisfaction activities, be able to define the processes,
propose improvements and manage those improvements in the day to day running of
the operation.
Valid Driving Licence
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