Qatar Duty Free Company Location Doha, Qatar Category Customer Service Job Id 208683 Closing Date: 12-10-2024 Deliver a personalized experience with commercial success whilst representing the spa in a professional and hospitable way. Build long term relationships with the customers to maximize return customers through consistent service excellence and provide exceptional after sales service as required. Acknowledge, approach and establish customers’ needs by asking open ended questions. Greet guests and explain the process of the spa experience. Possess thorough knowledge of spa menu and products in order to assist guests by providing information and recommendations on all products and services within the spa. Provide a range of luxury spa treatments to the highest standards in accordance with the spa’s procedures and protocols. Provide bespoke recommendations and advice on skincare treatments for guests to use at home. Maintain hygiene and cleanliness of treatment rooms. Ensure adequate stock of linen and supplies in the treatment rooms. Reference and abide by the spa’s Operating Procedures and Policies Manual. Review and update guest profile forms and customize treatments to address guest needs and contraindications. Maintain high standards of hygiene and cleanliness of treatment rooms. Clean and sterilize tools and equipment. Ensure back of house areas are well organized at all times. Ensure products and supplies are used in proper amounts and adequately stocked. Monitor spa equipment and immediately notify management if there is any maintenance or repair required. Communicate operational needs to management, as well as any occurrences involving staff or guests in the spa that require attention. Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Massage diploma from a recognized school. Beauty Therapy qualification, and/or barber qualification. Experience working as a massage therapist, skincare therapist and/or barber in a luxury establishment or with a luxury skincare brand. Excellent knowledge of luxury service standards Mastery of facial and massage techniques Fluency in both written and spoken English Team player Attention to detail Confident communicator Empathy Self-motivated Enthusiastic Willing to work on a flexible schedule, including nights and weekends Fundamental knowledge of barbering is an advantage * Knowledge of high-tech treatment devices is an advantage
