About the role
As a Software/Technical Support Engineer, you will be part of the application support team, providing Level 1 and Level 2 support to business-critical applications and related hardware peripheral devices, digital signages and other digital systems enhancing customer experience.
Key Responsibilities:
§Good Knowledge in troubleshooting Windows Operating System
§Setup digital signage, and other hardware pertaining to various digital systems like Digital Shelf-edge Labels, IoT devices and other cloud based digital systems.
§Enterprise level network/ wireless setups, Segregation of data VLANs, basics of switching, routing and IP networks.
§Troubleshoot application problems and work with relevant stakeholders for establishing a solution or workaround.
§Ability to understand business needs and communicate with business users for troubleshooting problems.
About You
§Minimum of two years experience as an IT professional in customer facing IT support roles
§Should be hands-on, installation with ability to troubleshoot hardware and network/wireless related issues.
§Good team player with excellent verbal and communication skills with ability to work with cross-functional teams
§Is professional, discreet and can handle confidential information and follow process guidelines
§Displays curiosity and is a self-motivator to understand and learn new technology trends
§Certifications in relevant technical domains will be an advantage.
How to apply (Internal)
Application Guidelines
Employees must submit applications through internal vacancies portal (via GEMS) only.
Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
