Social Work Charity Coordinator

JOB SUMMARY:

The Social Work Charity Coordinator is responsible to assist in reviewing, building and ensuring clinical processes and procedures are followed within the Social Work department. The post holder assists medical professionals in a clinical setting to maintain systems, documents, records, and track all activities associated with the Social Work Charitable workflow. S/he is responsible for developing and coordinating processes for the referral and support of patients and families identified as requiring financial support.  The incumbent entails receiving referrals from Social Workers post psychosocial assessment, meeting with the family, gathering required medical documents and coordinating their delivery to appropriate charities.  The post holder will be responsible for establishing and maintaining working relationships with charitable organizations, community supports, and internal departments to enhance patient care via successful submission of applications.

The Social Work Charity Coordinator role is responsible for the maintenance of the quality assurances of all Social Work-related procedures within the department. The incumbent serves as a primary point of contact within the department and redirects to required persons within the department; provides direct support in the areas of electronic records management, data management, office systems and other related applications. S/he ensures that all duties are carried out to the highest possible standard. 

KEY ROLE ACCOUNTABILITIES:

Charity Coordination:

• Acts as a resource to the Social Work department with respect to community-based activities, supports and trainings
• Participates in community outreach activities including but not limited to e.g., school-based services, homecare, mental health, etc.
• Maintains a community contact data base with appropriate contact numbers and details to support the psychosocial needs of patients and their families 
• Liaises with the appropriate social services in the community and provides transfer/discharge information.
• Maintains and tracks Social Work Clinical workflows and able to provide excellent support to clinical staff with documents required
• Evaluates charitable applications against funding criteria determined by charities.
• Coordinates financial assistance in partnership with both the Case Management and Finance departments
• Educates the patient/family and other members of the health care team regarding the social work charitable pathway
• Contributes to the achievement of clinical quality outcome indicators and patient satisfaction.

Additional accountabilities:

• Develops, collects, verifies, and maintains clinical activity data, clinical files, clinical reports, and other information concerning critical care issues, deficiencies, and improvement opportunities, either manually or within an internal database management system.
• Collects and compiles clinical individual activity to compile monthly productivity reports for senior management.
• Orders and maintains inventories of supplies
• Conducts periodic review/audit of files and clinics trackers for accuracy and completeness
• Collects and complies clinical data, quality assurance reports on departmental KPI’s and for job planning review
• Uses Electronic Health Record software to assist clinicians in clinical audits, observations and compiling of information
• Acts as the technical liaison between Clinicians and Sidra IT (i.e., raising It tickets for technical issues)
• Updates and maintains internal systems, databases, tracking tools, timelines and departmental procedures
• Performs data quality reviews to ensure system accuracy in preparation for submission activities
• Compiles performance reports – Social Work monthly reports for leadership, documentation audit reports. 
• Completes scrapbook training and schedules new and follow-up appointments.
• Maintains departments education activities, competency tracker, appointments calendar: (educational hour, education series, journal clubs, webinars, etc.)
• Records and transcribes departmental meetings. 
• Manages and Tracks Social Work Annual leaves, Rosters, sickness, and toil tracker. 
• Performs basic administrative functions including calendar management, electronic records management, faxing, reception, maintain office systems to maximize efficiency.
• Maintains and reviews office supply inventory management and co-ordinates the delivery of supplies

Teamwork:

• Provides operational support to Manager, in terms of clinical document control, provides onboarding staff with Social Work Orientation passport (provide non clinical orientation requirements): wayfinding for Sidra portal, departmental policies and procedures, LMS modules, office orientation.
• Provides day-to-day staff support, including preparing documents and reports, providing office services, scheduling and facilitating meetings and travel arrangements, and/or providing dictation, translation or transcription services
• Assists Social Work team with preparation, collation, review and tracking of all documentation required for approvals processes
• Tracks and manages the Social Work department’s personal files (QCHP license, probation, performance reports, BLS, fire safety).
• Communicates effectively, and contributes to positive interdepartmental relationships.
• Ensures that confidentiality is maintained in all transactions.
• Performs miscellaneous job-related duties as assigned. 
• Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
• Adheres to and promotes Sidra’s Values

QUALIFICATIONS, EXPERIENCE AND SKILLS:

• Demonstrated skills in the use of digital office technology including electronic records management systems and communication systems.
• Excellent keyboard skills (minimum 40 words per minute) with a high level of accuracy.
• Strong organizational and administrative skills.
• Strong interpersonal and communications skills and proven ability to work effectively in a busy hospital environment
• Prioritize cases based on department criteria 
• Proficiency with Microsoft Office suite
• Fluency in written and spoken English & Arabic