Skincare Specialist | Retail | Watsons | Landmark Mall Qatar

Job Requisition ID: 163807 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role 
The Skincare Specialist will be responsible for providing expert skincare advice, conducting consultations, and recommending appropriate products to meet customers' skincare needs. The ideal candidate will have a deep understanding of skincare products, ingredients, and the unique needs of the Middle Eastern market. They will also be skilled in building strong customer relationships and delivering exceptional service.

What you will do 
Profit Financial 

• Supports selling plans to deliver sales budget 
• Carry out planogram and price change and maintain store appearance and merchandising standards 
• Monitor stock level & ensure regular replenishment of stocks
• Conduct make overs for customers 
• Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages. 
• Monitors and updates report on product shelf life
• Consolidates frequently asked products and recommends new SKUs to the Store Manager and submits to Program Lead. 
• Consolidates customer profile in relation to customer queries, concerns and submits to Store Manager. 
• Recommends category building activities (e.g. animations, hair and skin analysis, make over etc.) 
• Recommends relocation and meter reallocation of product display relevant to store customer profile and category performance analysis. 
• Provides information to customers on regimen building     

 
Commercial  

• Monitors and delivers 100% Brand Product availability 
• Monitors replenishments of stocks and product housekeeping in the selling area. 
• Cleans and Maintains make up applicators and tools.
• Ensures highlighting and cross-selling of EXCLUSIVE products on planograms and Off Shelf Displays related to product use. 
• Checks proper implementation of promo call outs, hero display, price change etc. 
• Attends to customers complaints with sincerity and understanding. 
• Handle customer queries on beauty & skincare product knowledge and offer advise professionally aligned with the Brand of Service Standards. 
• Follow through on customer’s feedback and requests
• Maintain comprehensive knowledge of Watson’s skincare products, including ingredients, benefits, and application methods.
• Stay updated on industry trends, new products, and emerging skincare technologies.
• Educate customers on the benefits of various products, including how they address specific skincare concerns.
• Conduct personalized skincare consultations, including skin analysis, to understand customer concerns and goals.
• Provide expert recommendations on skincare products and regimens tailored to individual needs.
• Demonstrate product usage techniques and educate customers on proper skincare routines.    

Process 

• Aligns with Store Manager on submission of sales tracker
• Maintains adherence to planogram implementation. 
• Ensures all products display in the selling area are in good condition and near expiry and damages products are pulled out from the selling area.
• Use of appropriate Marketing Collaterals

People 

• Plans and monitors Personal Development Plans In role development interventions.  
• Ensures timely submission of Performance Review 
• Implements action plans for employee engagements.  
• Strictly adheres to company policies and procedures (Code of Conduct, ROS, Data Governance).

Required skills to be successful 
•    Good knowledge of the beauty industry and trends Retail operational skills (stock, VM, systems, cash…)  Computer skills 
•    Management skills 
•    Empathy Customer service and results oriented Leadership and problem-solving skills 
•    Excellent relationship skills 
•    Integrity and trust dealing with ambiguity 
•    Proactive with good team spirit and able to take initiatives

Key Competencies:

•    Customer Focus: Demonstrates a passion for skincare and a commitment to delivering outstanding customer experiences.
•    Product Expertise: Possesses a deep understanding of skincare science and can articulate this knowledge to customers.
•    Sales Ability: Skilled in driving sales through personalized consultations and product recommendations.
•    Adaptability: Comfortable working in a fast-paced environment and able to adapt to changing customer needs and market trends.

What equips you for the role

• Education: Degree in Pharmaceuticals, dermatology, and cosmetology or a related field is preferred. 
• Minimum Experience and Knowledge:  Min 3 to 5 years of experience in retail and team management with a focus on beauty products. Prior experience in skincare consultation or sales is advantageous

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.