Service Engineer

Kinetic is working with a leading Medical Device company who are hiring a Service Engineer to be based in Qatar.

The main responsibilities will include but not limited to:

• Responsible for troubleshooting, installation, maintenance, and repair of designated equipment.
• Preparing training plans, tools, and delivery for products and applications to clients and customers.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Utilizing the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts, contract renewals, and system sales.