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دوام كامل
500 موظف أو أكثر · وكلاء السيارات

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الوصف الوظيفي

  • As an Automotive Aftersales Executive, your primary responsibility will be to ensure exceptional customer service and satisfaction in the post-sales phase. This includes managing customer inquiries, addressing concerns, and providing technical support for vehicle-related issues.
  • You'll be pivotal in coordinating and scheduling vehicle maintenance and repair services, overseeing the smooth operation of the service department, and upholding stringent quality standards for all service tasks.
  • Part of your role involves actively recognizing opportunities to promote and cross-sell automotive services and products, including extended warranties, accessories, and maintenance packages, in order to support the dealership's revenue expansion.
  • In the capacity of an Automotive Aftersales Executive, your foremost duty is to secure outstanding customer service and delight once a sale is completed. This entails managing customer inquiries, resolving issues, and furnishing technical support for vehicle-related matters.
  • As an Automotive Aftersales Executive, your principal task is to ensure top-notch customer service and gratification in the post-purchase phase. This includes overseeing customer inquiries, addressing concerns, and delivering technical expertise for vehicle-related challenges.
  • Part of your remit is to proactively pinpoint opportunities for upselling and cross-selling automotive services and products, such as extended warranties, accessories, or maintenance packages, in order to contribute to the dealership's revenue enhancement.

المهارات

  • Problem-Solving Abilities: Aftersales executives should have strong problem-solving skills to address unexpected issues and find solutions to customer concerns efficiently, ensuring their satisfaction and retention.
  • Advanced Technical Acumen: Proficiency in automotive systems and components is critical, enabling the executive to accurately diagnose issues and recommend necessary repairs.
  • Revenue Generation Skills: Skills in revenue generation through effective upselling and cross-selling are valuable for this role.
  • Superior Customer Relations: Strong customer relations skills are a must for an Automotive Aftersales Executive to guarantee customer satisfaction during their service visits.
  • Exceptional Client Support: This position requires the ability to offer exceptional support to clients, ensuring their needs are met and their automotive issues resolved promptly.
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مجموعة المانع logo
مجموعة المانع
متابعة الغاء المتابعه

Almana Group is one of the largest diversified Groups in Qatar. The Group is actively involved in myriad business areas that include Oil & Gas, General Contracting, Steel and Steel Structures, Real Estate Development, Motor Car Distributorship and Rental, Travel, Beverages, Computer Services, Foreign Exchange, Turnkey Furniture Fitments, Real Estate, Insulation Engineering, Air-conditioning & Automobile Leasing Please see our Group website www.almanagroup.com for a brief idea about us.

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