Support business functions and provides detailed and specialized IT technical expertise by providing IT support to the end users for their day-to-day IT incidents and service requests.
Key Job Accountabilities - I
Provide first level support through call center or onsite, for all IT services.
Escalate incidents to the next level when required support from level 2 or SMEs.
Carry out the deployment and installations of end user computer equipment and peripherals based on the business demand.
Fulfill end users IT requests for software installations, software configurations, hardware relocations and other business requirements.
Facilitate end user hardware and operating systems upgrades as and when necessary.
Participate in the end users computing projects to support the various IT initiatives.
Contribute to the development of software installation procedures and end user guides.
Qualifications
Secondary school (12 years) formal education followed by a 2-year technical diploma in Computer Science.
Recognized international certification i.e. A+, Microsoft, Cisco, ITIL.
Knowledge and/or Experience - I
3 years’ IT experience.
Competent knowledge in core skill applications, tools, and techniques.
Conversant with relevant IT national and international standards.
Demonstrated experience in project management.
Demonstrated experience in IT support environment.
Technical and Business Skills - I
Good written and spoken English.
Good analytical skills.
Specialized technical expertise and broader IT knowledge.
Compliance to risk, security, and continuity management principles.
