Senior Emailing, SMS, Push Officer

About the role

We are looking for a Senior Emailing, SMS and Push Officer who will be in charge of managing and executing the airline's global email, SMS, and push notifications for Qatar Airways Privilege Club.

Your key objectives will be direct response to online sales, Program and Channel engagement and self-service transactions to ensure the overall Privilege Club goals of sales and services are being met. Being part of the E-commerce team at the airlines' head office, you will ensure that campaigns are aligned globally across platforms, channels, multiple geographical regions and countries.

As part of your daily responsibilities, you will also

• Develop, implement and optimize the global automated and manual cross channel direct marketing strategy and campaigns to maximize sales and services
• Increase and engage the Privilege Club members with relevant communications across the funnel by further developing and optimizing the current campaigns, personalization, templates, content, marketing, automation, and performance
• Develop SMS, WhatsApp and push channels and increase their penetration in the direct marketing mix.
• Plan persona identification, triggered and life-cycle email campaigns to ensure optimized email communications to different customer cohorts.
• Adhere to SOP, internal processes and checklists to ensure roll out of error-free communications
• Orchestrate data flows between different airline systems and email systems to optimize the current flow Plan and build data integrations to enable deployment of automated emails.
• Plan, create, execute and review all direct marketing communications to ensure correctness, brand compliance and sales excellence at all direct marketing customer contact points
• Create processes to enable Privilege Club stakeholders to self-manage day-to-day direct marketing operations without compromising on the overall quality of the CRM program.
• Design, execute and record split tests to optimize content, frequency, timing and cadence of direct marketing messages.
• Work closely with internal stakeholders (Privilege Club) and external stakeholders to ensure quality and consistency in all direct marketing communications.
• Plan and execute 3rd-party and QR branded lead-generation activities to produce high quality leads within the given cost budget.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

About You

We are looking for a professional with the following skills and experience:

• Bachelor’s Degree or equivalent.
• 4+ years of of job-related experience
• Experience in email, SMS, WhatsApp and push notification marketing.
• Hands-on experience in marketing copywriting
• Experience in requirements-gathering and documentation for technical projects.
• Proficiency in using MS Excel and working with large databases.

Hands-on experience with the following tools would be a bonus:

• Push messaging
• HTML
• Photoshop
• Dreamweaver 
• SQL

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Application Guidelines

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.