Job Summary
The primary responsibility of this jobholder is to ensure seamless day-to-day operations in line with scheme manuals, approved SOP and SLA.
Key Accountabilities
• Accountable for all aspects of credit card, debit card, pay card Chargeback cases are processed on daily bases.
• Follow up on Chargeback raised task, to check the incoming received.
• Prepare financial voucher to credit/debit customer/suspense account in line with the association guidelines.
• Closure of all activities assigned on the same day.
• Ensure scheme chargeback process manuals are read timely.
• Share best practises & scheme rules knowledge with the peers.
• Handling all activities assigned by the line manager and department head.
• Ensure all complaints are escalated to line management and resolution is provided.
• Complies with company policies, procedures and standard of ethic, integrity and scheme regulations.
• Excellent problem solving and Inter personal skills.
Competencies
Skills
Education
The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.
