Sales Manager

The Sales Manager – Credit Cards is responsible for driving credit card sales through direct sales teams, channel partners, and other banking verticals. The role involves developing and implementing sales strategies, achieving targets, managing a team, and ensuring compliance with banking regulations.

Key Responsibilities:

Sales & Business Development

• Develop and execute sales strategies to achieve credit card acquisition targets.
• Identify and develop new business opportunities, partnerships, and alliances.
• Manage relationships with channel partners, DSAs, and direct sales teams.
• Conduct regular market analysis and competitor benchmarking.
• Drive cross-selling of credit cards to existing bank customers.

Team Management & Leadership

• Recruit, train, and manage a team of sales agents.
• Set performance goals, track progress, and motivate the team.
• Conduct regular sales training, coaching, and performance reviews.

Customer Engagement & Experience

• Ensure high customer satisfaction through seamless onboarding and service.
• Address customer grievances and escalations efficiently.
• Promote responsible selling practices and ethical banking.

Key Performance Indicators (KPIs):

• Achievement of monthly and annual credit card sales targets.
• Growth in customer base and portfolio value.
• Productivity and performance of the sales team.
• Customer satisfaction and complaint resolution metrics.