Sales associates are responsible for selling products or services
while providing excellent customer service.
Responsibilities
·Ensure high levels of customer satisfaction through excellent sales
service
·Assess customers needs and provide assistance and information on product
features·Welcome customers to the store and answer their queries
·“Go the extra mile” to drive sales
·Maintain in-stock and presentable condition assigned areas
·Actively seek out customers in store
·Remain knowledgeable on products offered and discuss available options
·Process POS (point of sale) purchases
·Cross sell products
·Handle returns of merchandise
·Team up with co-workers to ensure proper customer service
·Build productive trust relationships with customers
·Comply with inventory control procedures
Requirements
·Proven work experience as a Retail Sales associate, Sales representative or
similar role
·Basic understanding of sales principles and customer service practices
·Proficiency in English
·Basic Maths skills
·Working knowledge of customer and market dynamics and requirements
·Track record of over-achieving sales quota
·Hands-on experience with POS transactions
·Familiarity with inventory procedures
·Solid communication and interpersonal skills
·A friendly and energetic personality with customer service focus
·Ability to perform under pressure and address complaints in a timely
manner
·Availability to work flexible shifts
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