Sales Associate

OBJECTIVE

This role contributes to achieving the department's short term objectives through front line on site selling, delivery of high-end customer service in line with brand and division requirements.

KEY RESPONSIBILITIES

• Ensures that all customers receive excellent service through direct salesmanship, and prompt and courteous service 
• Greets and welcomes each customer in a courteous and respectful manner
• Assists and attends customers with questions responding and anticipating needs and desirable purchases.
• Tries to upsell and promote brand/ promotions, daily specials
• Prepares merchandise for display as per brand guidelines and standards
• Cleanses and polishes shelves, counters and tables, ensuring facilities are spotless at all times
• Attends weekly sales meetings as directed by Line Management
• Completes each purchase transaction in a quick and efficient manner, issuing customers with corresponding purchasing receipt
• Undertakes monthly inventory and assist management in completion
• Coordinates with drivers to facilitate timely delivery of orders
• Seeks to  exceed set monthly sales targets
• Ensures full adherence to internal SOP, Hygiene and Food safety standards
• Seeks to minimize breakages of merchandise, reporting wastage in daily shift log book
• Provides senior management with feedback about arising customer complaints, encountered service issues
• Supports all social media sales initiatives , takes part in new product launches, and marketing  campaigns
• Trains new employees in the same job line in other outlets if necessary Ability to work with limited supervision, great team player
• Sound knowledge of sales techniques and best practices