Restaurant Supervisor

Job Summary

• The Restaurant Supervisor in service operations is to oversee the daily operations of the restaurant, ensuring smooth service delivery and guest satisfaction. They manage and coordinate the front-of-house staff, including servers, hosts, and bartenders, to maintain high service standards. Additionally, they handle guest inquiries, resolve issues, and ensure adherence to restaurant policies and procedures. The Restaurant Supervisor also assists in staff training, scheduling, and performance management, contributing to the overall success of the restaurant. They play a key role in fostering a positive dining experience, maximizing revenue, and upholding the restaurant's reputation.

Job Responsibilities 1

• Supervise and coordinate front-of-house staff, including servers, hosts, and bartenders, to ensure efficient restaurant operations.
• Oversee dining room flow, seating arrangements, and reservations to optimize guest satisfaction and table turnover.
• Train and mentor staff on service standards, menu knowledge, and customer interaction to uphold quality service.
• Handle guest inquiries, complaints, and special requests professionally and promptly to ensure positive guest experiences.
• Monitor and maintain cleanliness and organization in the dining area, adhering to health and safety standards.
• Assist in inventory management, including stock control and ordering of front-of-house supplies.
• Collaborate with kitchen staff to ensure timely food delivery and maintain service excellence.
• Assist in staff scheduling, including assigning shifts and managing staff rotations.
• Uphold restaurant policies and procedures, including cash handling, alcohol service, and staff appearance standards.
• Assist in evaluating staff performance, providing feedback, and implementing training programs as necessary to ensure continuous improvement in service delivery.