Reservations Coordinator - Discover Qatar

About the Role

We are currently recruiting for a Reservations Coordinator based in Doha, Qatar.

In this position you will support the Discover Qatar reservations team in  processing and confirming bookings/reservations of tourism arrangements  for  customers  travelling  to  Qatar  (transfers,  tours,  tourism  activities  and  accommodation). Provide seamless operations and excellent services to clients/ customers (B2B and B2C) and also to promote Qatar  as a  premium  tourism  destination.    Enhance the  customer  experience  through  implementation  and adherence of operational procedures,  operational standards and allocation  of team tasks.

As part of your role, your additional responsibilities will include, but not limited to, the following:

• Indirectly supervise the job allocation  and distribution  of work resources in order to increase efficiency and productivity.
• Responsible for on the job training of junior staff within the team.
• Allocate,  action and ensure closure of all the incoming  mails by customer/ agent/ station and take appropriate actions to ensure that all requests are handled within  the agreed time frame as per DQ Service  Level Agreement.
• Supervise the DQ Operations effective  use of DQ booking system, Visa Application platform,  and all related  systems,  and escalate any issues  in  a timely manner.
• Allocate and action  visa processing tasks to ensure the visas  issued  are as per MOI  standards and SLAs. Maintain logs to track and monitor the quality level of the services provided  by the DQ Operations Team, in order to identify opportunities for service improvement & operational efficiencies.
• Maintain logs to track and monitor the quality  level of the services  provided  by external suppliers,  in order to review and report on supplier services.
• Sell,  up-sell and cross-sell  Discover Qatar (DQ) products and services to the client/ customer.
• Prepare Agent performance reports and provide feedback to agents to support their performance to assist the Officer in  identifying training needs to improve team performance.
• Maintain exceptional  DQ product knowledge to be able to provide  expert advice and information to the customers.
• Handle customer complaints and calls that have been escalated  by the agents,  in  order to solve/close any issues.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

About you:

The successful candidate will have the following skills and qualifications:

• Bachelor's  Degree or Equivalent  with Minimum  2 years of job-related experience or
• High School/Diploma with Minimum  3 years of job-related  experience
• Proficient in MS Office and tourism back office systems
  
• Pervious experience in the Hospitality Industry.
• DMC reservations/operations experience is preferred.

About Qatar Airways Group 

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

INTERNAL APPLICATIONS

Please see below for all eligibility and requirements for internal applications.

1. Completed a minimum 10 months in their current role or from the last promotions to be eligible to apply for an internal move.
2. Maximum of two active applications at any one time. Ensure that you review your open applications and close or withdraw first prior to submitting your application to this vacancy.
3. No active final warning.

The system is programmed to automatically regret non-compliance to the above criteria. If you have any issue with submission of your documents, please get in touch with TA Candidate Support -qrcandidatesupport@qatarairways.com.qa.