Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking an enthusiastic and customer-focused Reservations Agent to join our dynamic team in Doha, Qatar.
As a key member of our hospitality organization, you will play a crucial role in ensuring guest satisfaction by managing reservations efficiently and providing exceptional service.
- Handle incoming reservation requests via phone, email, and online booking platforms
- Provide detailed information about room types, rates, availability, and hotel amenities to potential guests
- Process reservations accurately and efficiently using our Resa-web.
- Collaborate closely with sales, revenue management, and front desk teams to optimize occupancy rates and maximize accommodation sales
- Maintain up-to-date information on various distribution channels and booking platforms
- Generate and analyze weekly reports to track reservation trends and performance metrics
- Assist in managing group bookings and special requests
- Ensure all reservation-related invoicing processes are complete and accurate
- Stay informed about hotel promotions, local events, and attractions to provide comprehensive information to guests
- Address and resolve customer inquiries and concerns in a professional and timely manner
Qualifications
- Bachelor's degree in Hospitality, Business Administration, or a related field
- Minimum of 1-2 years of experience in a similar role within the hospitality industry
- Proficiency in Property Management Systems (PMS) and reservation software
- Strong knowledge of reservation procedures and hospitality industry standards
- Excellent communication skills with fluency in English; additional languages are a plus
- Outstanding customer service orientation with a friendly and professional demeanor
- Detail-oriented with strong organizational and multitasking abilities
- Ability to work efficiently in a fast-paced, goal-oriented environment
- Flexibility to adapt to changing priorities and work schedules
- Proficiency in Microsoft Office Suite, particularly Excel for reporting purposes
- Familiarity with online travel agencies (OTAs) and global distribution systems (GDS) is preferred
- Demonstrated ability to work collaboratively in a team environment
- Strong problem-solving skills and ability to make decisions under pressure
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs tailored for the role and through our Accor Academy
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Your team and working environment:
- Dynamic working environment
- Defined career development path
- Friendly and supportive team
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
