Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.
Main responsibilities include:
Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations.
Identify corporate leads and build long-term relationships
Drive online name mentions and promote customer feedback
Understand the online guest’s feedback and explore options for improvement
Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
Ensure safety of all guest in line with the safety procedures and guideline.
Customer-oriented approach
Excellent communication skills
Strong attention to details
Flexible, agile and able to work under pressure
Ability to work both independently and in a team
Proactive and excellent organizational skills
Ability to provide exceptional customer service to our guests
You must have /be-
Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
Knowledge of Opera (PMS
Arabic Language- speaking,writing and reading is a plus