Overview of the role:
The primary focus of this role is to carry out dealership services on customer vehicles as per company standards and ensure optimum quality with increased productivity and technical efficiency, thereby individually contributing to generate workshop revenue without any repeat concerns.
What you will do:
• Enter service appointments on the SAP retail system and track customer arrivals
• Ensure all telephone calls are taken and answered
• Take customer inquiries and ensure the customers are called back by the concerned department
• To greet the customers with a smile, guide them customers and assist them when needed
• Monitor the front office, reception, and customer lounge
Required skills to be successful
• Communication skills
• Customer management skills
• Microsoft Office proficiency
About the team:
In this role, you will be working in a fast-paced and dynamic environment reporting directly to the Service Manager.
What equips you for the role:
• College diploma or equivalent
• 2-3 years’ experience in a customer facing role
• Excellent communication and interpersonal skills
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.
