Reception Manager

 Assists Customer Facing Staff in the primary functions,

 Ensures all customer concerns are clearly defined, instructions clearly communicated to the workshop control,

 Ensures Customer Advisors with the most suitable skills are working on developing excellent Customer relationships,

Develops and identifies Customer Advisor training requirements,

Ensures Customer concern is clearly defined by all customer facing staff,

Coordinate with parts department to ensure the Customers are fully aware of the Parts status,

Develops a strong working relationship with the workshop managers and team leaders to ensure all the customers instructions are being followed,

Performs periodic checks to ensure all customer facing staff are following the instructions requested by the customers,

 Ensures that all invoicing is done correctly and to the highest standards,

Ensures that all the paper work being generated is up to the highest standards,

 Ensures that the standards requested by Nissan are followed and ready for outside audit at any time,

Maintains the coverage of staff required to best serve the customers’ requirements,

Ensures that the reception housekeeping is maintained,

Ensure that the storage of filling is maintained,

Conduct on the job training, to ensure that the staff are operating to the maximum efficiency,

Conduct weekly meetings with all the Reception staff to identify weak areas within the operations that require immediate action,

Conduct weekly meeting with the Workshop Team leaders to voice customer concerns and develop strategies to rectify the concerns,

Conduct weekly meeting with the Warranty Manager to maximize the warranty benefits for the customers,

Monitor the Work In Progress and keep it at a minimum, 

Take corrective action with the Service Senior Management team to continually develop CSI,

Assume other responsibilities as assigned by the direct manager,