Job Summary You will be responsible for planning, managing and controlling all implementation activities from project initiation through successful sign-off of the project. You will also be responsible for working closely with the client, internal teams and third-party vendors/ partners to ensure that the projects are delivered with utmost customer satisfaction. You will have excellent stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders, and have expertise recognized and requested by customers. Job Objectives
To understand the clients’ needs and collaborate with all the internal teams to develop solutions, and deliver them to customer satisfaction, will have end to end ownership and responsibility in customer need identification and service delivery
Job Responsibilities Project and Practice Management
Envisioning and Initiating:
Project Charter and Business Case: Work with the customer to understand the requirements, the project goals and objectives, constraints, terms and conditions, and what is in scope and out of scope to be delivered
Requirements Baseline: Facilitate proof-of-concept, prototyping, interviewing/workshops or other techniques of gathering requirements
Develop an organizational chart for the core team based on the roles and responsibilities of the stakeholders
Statement of work (SOW):
Scope Statement and Baseline: Ensure the scope statement is clearly understood and as agreed to by the project team, customer, and other stakeholders, create the scope baseline, and the process for scope change control
Ensure that the project plan is complete
Ensure that components of Schedule and Cost, Resource planning and Risk Management and Quality are captured in the Baseline plan
Risk Management and Quality:
Identify roles, assign risk owners, responsibilities, and levels of authority
Develop a quality plan addressing metrics, productivity, rework, and any processes or standards
Performance, Benchmarking and Closure:
Execute the project plan, implement mechanisms to measure, record progress, and conduct ongoing analysis of variances, risks, and changes, as well as update/revise the project plan and report status
Gain approvals to change requests, re-baseline when applicable, update/revise the project plan and report status
Gain formal acceptance and sign-off of the project by the customer and validate that all conditions of satisfaction have been met
Project Closure Documentation: Analyze document performance in terms of variance, trend, and earned value analysis, its impact, and facilitate the post review meeting with project stakeholders
Manage iHorizon’s third party vendors/partners as needed
Mentor and provide expertise to the project team members
Identify and assign the roles of project team members, project reporting structures and training requirements for the team
Client Management
Create and maintain effective working relationships with customers, while exceeding their expectations in terms of budget, quality and timely completion of projects
Manage day-to-day client interaction
Set and manage client expectations
Communicate effectively with clients to identify needs and evaluate alternative business solutions
Continually seek opportunities to increase customer satisfaction and deepen client relationships
Build a knowledge base of each client's business, organization and objectives.
Continuously seek opportunities to increase revenues from the customer by identifying new opportunities, sign new CRS…etc.
Project Accounting and Finances
Support the Head of Delivery in managing the project budget
Validate the deliverable completion with the client and raise the necessary trigger for invoicing the client at various milestones of the project
Obtain final acceptance for the project from the customer by ensuring that the delivered product(s) and services comply with the agreed deliverables list, agreed scope, and any organizational procedures in order to close contractual obligations
Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project
Follow up with clients, when necessary, regarding unpaid invoices
Identify ways of reducing costs and enhancing project profitability without negatively impacting success
Understand basic revenue models, P/L, and cost-to-completion projections and make decisions accordingly
Contribute to defining team Job Descriptions and competencies
Perform interview & selection activities and facilitate onboarding & orientation of new Team Members
Team Management
Build a transparent, open, and consistent communication system between self and team members
Consistently monitor team's work and performance by conducting regular team meetings and systematic review sessions
Enhance team's engagement levels by creating a positive work environment and by ensuring alignment of individual & team objectives to organizational goals
Assist and support team in achieving team goals and elevating productivity
Ensure continuous reporting of KPIs
Manage underperforming Team Members
Employee Development & Performance Management
Effectively use performance management mechanism to ensure growth and development of each individual team member - setting clear objectives, scheduling periodical informal performance conversations and formal review sessions, providing constructive feedback
Support & guide individual employees in the team to achieve work and personal development goals through coaching and mentoring
Contribute to career path planning by creating Development Plans for individual team members and ensuring plan implementation
Aid in Succession Planning by determining the critical roles in the team and identifying ideal successors for the critical roles
Ensure training need analysis is done for Team Members and that the chartered training programs are administered properly
Processes, Best Practices & Work Standard Management
Ascertain that the work processes and tools followed by the Team are effectual and of high-performance standards
Assist the Head of Delivery in establishing and documenting the best practices
Compare current practices to relevant industry best practices and bridge gaps (if any)
Closely monitor & audit the processes of the function to ensure the quality & work standards are maintained
Evaluate the efficacy of the tools and constantly update them
Research the evolving areas of work, new market trends & changes and keep functional processes and standards updated by incorporating these trends and changes into the work model
