Product & Services Design Manager
Qatar Airways Location Doha, Qatar Category Corporate & Commercial Job Id 212526
Closing Date: 11-11-2024 JOB DESCRIPTION
About the role We are pleased to announce an exciting opportunity to join our quickly growing Digital Enablement team as a Product & Services Design Manager.
As a Product & Services Design Manager, you will be responsible for implementing the UX strategy across all Qatar Airways' digital platforms. You will be leading a team of designers responsible for development of a human-centered design process that balances data, customer insights, problem-solving and innovation to create frictionless end-to-end experiences for Qatar Airways' customers.
As part of your daily responsibilities, you will also:
Work on creation and execution of a UX strategy for the Qatar Airways' digital platforms including qatarairways.com and the mobile app, championing design cohesion and consistency across all products and features, while continuing to foster a culture of innovation and invention. Lead day-to-day creative and holistic design thinking across diverse product releases and teams; driving the direction, style, and methodology of design and accessibility. In collaboration with key stakeholders, lead the UX efforts for Qatar Airways' digital platforms, accounting for the needs of a global user base. Partner up with product owners and product managers to understand their needs and translate them to meaningful user-centric designs that provide a frictionless user experience. Lead strategic design reviews and review deliverables from Designers and researches, as well as present deliverables to peers, product managers and high-level partners. Oversee development of effective specifications and documentation of design patterns within the team. Working with product managers and engineers to define the roadmap for their products across the customer journey while ensuring cross-functional collaboration and design consistency. Partner with the research and analysis teams to identify opportunities for the creation of new products across the customer's journey on qatarairways.com and the mobile app, from inspiration, to exploration and engagement, all the way through retention.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About You
We are looking for a professional with the following skills and experience:
Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience A portfolio of work demonstrating compelling design solutions and showcasing your ability to turn ideas into a holistic UX vision. Demonstrated experience in UX Design, Interaction Design or Product Design. Management experience leading Design teams. Ability to work independently and manage multiple, time-sensitive deliverables and competing priorities.
Preferred qualifications
Experience working with Web Analysis tools such as Adobe Analytics.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Application Guidelines
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
