Job Description:
We are seeking an experienced and dynamic Operations Manager to join our team in Istanbul. The ideal candidate will have extensive experience in customer service and operations, with strong leadership skills and the ability to manage day-to-day operational activities efficiently.
Key Responsibilities:
• Oversee and manage daily operations to ensure smooth workflow and service excellence.
• Lead and motivate the operations team to meet performance targets and customer satisfaction goals.
• Implement and improve operational processes to enhance efficiency and effectiveness.
• Handle client interactions, ensuring high levels of service and addressing any issues promptly.
• Manage operational reporting and performance analysis.
• Collaborate with internal departments to ensure alignment on operational objectives.
• Ensure compliance with company policies and local regulations.
We look forward to receiving your application!
Key Requirements:
As the world’s leading outsourcing and technology service specialist, VFS Global embraces technological innovation, including Generative AI, to support governments and diplomatic missions worldwide and provide travellers with a smooth visa application experience. A trusted partner to 69 client governments, we develop enhanced visa processes for global citizens through highly secure, reliable, efficient, and innovative technology solutions. A technology-driven company, VFS Global continuously transforms its business model with secure and efficient processes, market offerings, and advanced technologies, including AI/Analytics. Our work is limited to front-end administrative tasks, and we do not have any control over appointment availability, mandatory documentation requirements, and visa application decisions. Operating in 153 countries, our teams manage non-judgmental and administrative tasks related to applications for visa, passport, and consular services for our client governments, enabling them to focus entirely on the critical task of assessment. With an extensive global network of over 3,400 application centres, we have efficiently processed more than 292 million applications since 2001 and over 138.49 million biometric enrolments since 2007. Headquartered in Zurich and Dubai, VFS Global employs highly trained and dedicated staff across five continents, representing 131 nationalities. We are an employee-centric organisation, creating meaningful work opportunities and fostering successful careers in a diverse and inclusive workplace. VFS Global holds multiple certifications in data privacy, anti-bribery systems, and customer satisfaction, among others. We are also proud to be a Great Place to Work-certified organisation in India and China.