On Call Destination Consultants - Doha, Qatar
Job Description
Position Purpose The Move One On Call (Per Diem) Destination Consultant is the primary point of contact for the assignee during any assigned destination services.
Responsibilities / Duties / Functions Tasks
Contacting the assignee and clearly explaining the service to be provided and any related procedures and time lines;
Encouraging the assignee to visit the Move One Expat Eye Guide as a valuable pre-arrival resource;
Discussing and confirming service needs, interests and requirements with the assignee and establishing the “Service Key”;
Maintaining consistent contact with the assignee throughout the service;
Recording vital service related information in viaRELO daily by completing comments, statuses, time-tracker, costs, and other fields;
Uploading service related documents to viaRELO including property offers, itineraries, lease agreements, termination notices, HOP documents, and others;
Providing clear and timely updates and service reports to any local Move One clients for whom they are providing services;
Immediately notifying their local Lead Consultant and/or their Regional
Maintaining up-to-date knowledge and awareness of their destination city by reading expat websites and publications;
Completing any client forms related to the service;
Completing any records or forms required to track their per diem work, including but not limited to, vehicle mileage, time sheets, expense reports;
Notifying their Lead Consultant and/or Regional Manager of any planned holidays that may impact availability for work.
Work effectively as a team contributor on all assignments.
Interact professionally with other employees, customers and suppliers.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Perform quality work within deadlines with or without direct supervision.
Skills
University degree is preferable
Good foundation of knowledge about expat living in the destination city is essential
Service industry work experience is advantageous
Strong PC skills are essential
Sophisticated manner (ability to relate to people, clients and staff, at all levels)
Strong service inclination and customer orientation
Ability to communicate clearly and with confidence both verbally and in writing
Strong listening skills
Time management skills
Accuracy and attention to detail
Inquisitiveness and eagerness to continuously develop self-knowledge on destination city
Work Requirement
Per Diem consultants are expected to use their own cars, to have valid driving license, car registration and insurance (copies to be presented to Move One Relocations before first job). Car has to be clean and well maintained during engagement with Move One Relocations.
Per Diem consultants will not work with another Relocation company during their engagement with Move One Relocations.
Job Location Doha, Qatar Job Role Other Years of Experience Min: 3 Residence Location Qatar
