Oliver Wyman - Business Impact Manager (12 months' contract)
This job is available in 6 locations Category Facilities & Business Services Job Id R\_294433 JOB DESCRIPTION
About Oliver Wyman Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.
The firm has 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].
For more information, visit www.oliverwyman.com. Follow Oliver Wyman on X @OliverWyman.
Job Overview:
The Business Impact Manager position is essential for assisting in and overseeing various elements of the operations and strategic direction of our industry, capability, and market teams. This position will be part of the Business Impact Team (BIT) and will provide support to the Australia Market Leader and Regional Practice Leader in facilitating market and practice business development and management initiatives.
In this capacity, you will serve a vital function within the organization as a key advisor to the leaders of our firm. It is imperative that you establish trust and exert influence among staff at all levels.
Key Responsibilities:
Practice and Market Management Leading practice/market processes, including flagging, coordinating and prompting Market/Practice Leader. Ownership and implementation for ad-hoc projects (i.e., market/practice initiatives, specific training curriculum etc) Preparation of meetings, materials, meeting minute distributions and follow-ups, including: (1) Plan and drive key internal market/practice meetings, e.g., leadership meetings, Partner meetings, practice/market staff events, practice/market offsite agenda and coordination, local IC sharing etc; (2) Proactively prepare meetings including ownership of materials; (3) PMO responsibilities, track actions and ensure proactive and timely follow-up
Commercial Activities/ Client Development
Maintain commercial effectiveness tracking and reporting where required Support on HIPPO process within market/practice Support where relevant on regular client meetings and follow-ups (i.e., preparing and collating materials) Coordinate on commercial offerings and campaign management across industries / capabilities /accounts Owning the Project Impact process for the market/practice including chasing, reporting and providing suggestions for actions
Communications & Engagement Topics
Communications ownership: newsletters, emails for new aligners/staffers, weekly staffing/commercial. Work with the Partner group and Support departments to ensure all internal information is updated including email groups, intranet, knowledge management system etc. Coordination of market/practice offsites, other social events Support Practices/Markets on engagement and retention, wellness and I&D initiatives to ensure practice staff feel a sense of belonging in collaboration with relevant SP functions
Experience Required:
The ideal candidate will possess 5+ years of experience in a consulting or professional services firm, ideally with >1 year at OW, ensuring an understanding of firm culture and basic processes
Skills & Attributes:
Ownership mentality, strong client service focus Strong organization skills and excellent attention to detail Able to independently manage a varied work volume with conflicting priorities and meet deadlines Able to maintain and respect confidentiality with experience of dealing with business-critical issues Experience in creating compelling business presentations Sense of urgency and able to make good decisions under pressure Resilient with experience of dealing with challenging and senior stakeholders Collaborative team player with a positive attitude Flexible and able to adapt to change Problem solver with good judgement Execution focused – strong focus on getting the job done
Technical Skills:
Advanced PowerPoint skills with experience of creating complex presentations Good Word, Excel and Outlook skills Advanced Knowledge of CRM
What We Offer
Growth culture: Extensive learning & development opportunities, annual performance review process & discretionary performance bonuses.
Inclusive and diverse workplace culture: Dedicated Inclusion, Diversity & Belonging team, and passionate employee resource groups.
Comprehensive benefits: From day one of employment, you’ll have access to a full array of benefits for your financial, health and well-being.
Work-Life Balance: We support a healthy work-life balance for our employees, recognizing the important of personal time and fulfilment outside of work, including a hybrid working model.
Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Location Corporate Tower 8, Pavilion Damansara Heights, 50490 Kuala Lumpur, Selangor, Malaysia Category Operations Job Id R\_294971 Hong Kong ASO (Administrative Services Only) handling customer inquiries and providing assistance in Employee Benefits Claims line. Resolving customer complaints and escalations: The contact centre te...
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