§ Overview
Own, lead and drive the continuous developmentto support business sales and operations.
This includes:
o Credit Control Management
o Number Management
o GIS integration for geographic customer data
o Routing and validation for wired line services
o Supply Chain Management
o Network Inventory Management (NWI for Fixed Routing and Validation)
o Treasury operations and collections
o Pre-activation prepaid
o Premium dealers and Mass market sales systems
§ Technical support for product development business users, including:
o SIM lots ordering from Manufactures
o SIM quality testing
o Manage encryption/decryption process for SIM card
o Load & Configure different SIM card types and specifications
o Handle new technologies and type of market change. E.g. Nano, Micro...etc
o Generate and validate voucher serial number
§ Pre-activation & commission system process and sales for Prepaid service
o Ensure the availability of sales stock for Ooredoo and commissioners
o Validate Pre-activation process cycle
o QA for delivered batches to market
o Reconciliation of pre-activated batches among network elements and CRM systems
o Interface with live network element to build commission flow for sold services
o Voucher tracking and commission system
§ Network elements and number management systems
o Manage/ develop number life cycle from generation till recycling
o Manage / develop ETR modules and access
o Ensure network identifiers availability for sales and customer orders
o Manage availability of network identifiers among live network elements- switches
o Handle network identifiers for IP TV & FTTH products
o Ensure consistency between CRM systems and network identifier
o Develop and Configure number portability dependencies
§ Support treasury operations in
o Day to day reconciliation activities among all payment channels
o Automate treasury operations to ensure efficiently
o Build & Customize dashboard reports
o Coordinate with third party service providers for collection and payments
o Customizes CRM tool in accordance with process derived specifications and established priorities. Thoroughly tests customization prior to bringing changes in "live system".
§ Development and maintenance including:
o Technical design of new products/ change requests
o All in-house configuration and development of platforms and products/ services
o Platform and applications maintenance/ modifications based on change requests from market-facing BUs
o Providing Level 3 customer support (Customer Services call centre being Level 1, NOC within Operations and Maintenance at Level 2, Data Center and Application Platforms Operations within Operations and Maintenance at Level 3).
§ Critical mass of in-house capabilities for development of effective solution design in line with business requirements, and implementing configuration changes in-house for change requests
§ Assist BU Requirement Analysis in development and maintenance of service portfolio for all CRM/ OM related services provided by Application Platform Design and Development
§ Ensure that the CRM & business support applications and platforms are aligned with the overall Technology Architecture
§ Ensure compliance of all CRM & Business support applications and platforms with the security and revenue assurance policies and guidelines provided by Service Assurance and Security team
§ Contribute as a subject matter expert in design methodologies and solution architecture from design perspective
§ Identify testing strategies, tools, priorities and metrics
§ Ensure timely monitoring and management of KPIs in order to meet defined targets, and manage timely reporting of KPIs to the next management level
§ Strong development skills in Asp.Net MVC Framework, C#, jQuery, HTML5, Bootstrap CSS
§ Strong development and consuming skills in Webservices, Rest API
§ Strong development skill in SQL, PL/SQL, SQL Server & Oracle Database
§ Knowledge in integrating with 3rd party components like Scanner, Bank POS & Signature POS.
§ Client-Server/Web systems, Unix/Linux systems.
§ Knowledge of Java plugins and formatting of the APIs
Starlink is part of the Ooredoo Group of companies established back in 2006. Starlink is the first retailer for mobile and accessories. Since then Starlink has branched out to become one of the largest outsource-managed services provider in multiple areas such as: IT, installations, maintenance and contact centers.
