Manager - Employee Relations - Qatari Nationals "Job Details"
Job Description
JOB SUMMARY
The Manager of Employee Relations offers expert guidance on employee relations issues, policy interpretation, and grievance resolution, ensuring timely and effective management of concerns. The role oversees objective investigations, escalates issues to senior HR, and contributes to the enhancement of HR policies. Additionally, the manager leads business planning, supports HR improvement initiatives, manages personnel automation projects, handles audits, and ensures the accuracy of employee records.
KEY ROLE ACCOUNTABILITIES:
Acts as an initial point of contact for line managers and employees with Employee Relations related issues, providing advice and guidance on policy and procedure interpretation and ensuring to identify solutions that will positively impact their experience. Undertakes and supports internal investigations as appropriate, ensuring the undertaking of evidence-based, and objective investigations. Reviews employee complaints and ensures accurate and timely progress and documentation of issues; escalates issues to senior HR leadership as appropriate. Provides guidance and coaching to employees on grievances, escalating issues as appropriate. Responsible for business and strategic planning required for the section. Contributes to the enhancement and development of HR Policies through policy suggestions/revisions based on customer feedback and field application. Initiates and Supports Business Improvement initiatives within HR Manages Personnel Automation Projects Handling of section audits, audit reviews & reports and closing of audit findings Ensures the employee records are kept accurate and up to date Other reasonable tasks as assigned by supervisor Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies Adheres to and promotes Sidra’s Values
QUALIFICATION & EXPERIENCE
Education
Bachelor’s degree in a relevant field
Experience
5+ years of experience with progressive responsibilities in relevant field
Certification
CIPD Level 3, SHRM, PHR, SPHR
The Representative - Guest Relations is responsible for the management of feedback ensuring patient complaints are investigated and resolutions facilitated. S/he ensures that patient rights and responsibilities are protected and serves as a liaison and advocate between the patient and the hospital. The incumbent promotes customer service best practices and endeavors to make each and every guest interaction a pleasant experience. The associate provides administrative support and assistance while developing healthcare related skills towards a targeted position or area of specialty within Sidra. The associate provides administrative support and assistance while developing healthcare related skills towards a targeted position or area of specialty within Sidra. Page Manager - Employee Relations - Qatari Nationals - Sidra Career Site Careers loaded
