The Mall General Manager (GM) is responsible for the overall performance, management, and success of the shopping mall. This role involves strategic planning, operational oversight, financial management, and leadership of various teams to ensure the mall’s smooth operation and profitability. The Mall GM drives the mall’s long-term vision, ensuring that it remains a premier shopping destination, while building strong relationships with tenants, customers, and the local community.
Keys Responsibilities:
Develop and implement long-term
strategies to drive the mall's growth, including tenant mix, marketing
initiatives, and customer engagement.
Prepare, manage, and oversee the
mall's annual budget, ensuring profitability and cost-effectiveness.
Lead the leasing strategy,
working closely with the leasing team to attract, negotiate, and manage tenant
leases.
Ensure a high-quality tenant mix
by aligning with market demands and ensuring tenant retention.
Oversee daily operations of the
mall, ensuring that all departments (security, housekeeping, maintenance, etc.)
function efficiently.
Develop marketing strategies,
promotions, and events that drive footfall, increase sales, and enhance the
mall's image.
Implement strategies to improve
customer satisfaction and experience, ensuring the mall is a welcoming and
enjoyable destination.
Hire, train, mentor, and evaluate
performance of all department heads and staff.
Ensure the mall complies with
local regulations, including health, safety, and legal standards.
Regularly review safety protocols
and implement emergency procedures, ensuring that staff are trained to handle
potential crises.
Requirements
Bachelor’s degree in business
administration, real estate, retail management, or a related field (master’s
degree preferred).
10-15 years of progressive
experience in mall/retail management with a proven track record of success.
Proven experience in managing
large properties, diverse teams, and multiple stakeholders.
Exceptional communication,
negotiation, and interpersonal skills.
Financial expertise, including
budgeting, forecasting, and cost management.
Strong leadership and
decision-making skills.
Fluent in Arabic and English,
with strong written and verbal communication skills in both languages.
Familiarity with retail leasing
processes and contract negotiations.
Ability to analyze market trends
and consumer behavior to drive sales and improve customer experience.
Experience in developing and
implementing strategic plans to achieve financial and operational goals.
