About the role
As a Lead Insurance Officer you will be managing and overseeing all aspects of aviation and non aviation insurance claims within the organization. This includes analyzing, assessing, and resolving claims related to aircraft hull damage, liability, spares, passenger, baggage, and third-party incidents and non-aviation classes of insurance. Your role focuses on minimizing financial exposure while ensuring efficient and fair claims handling in compliance with relevant regulations and company policies. This position involves coordinating with internal and external stakeholders, such as technical teams, legal counsel, brokers, and insurers, to optimize claims processes and protect the QR Group’s interests.
Job Responsibilities
.§Oversee the end-to-end management of insurance claims, ensuring timely and efficient handling from notification to settlement.
§Analyze incident reports and claim documents to determine coverage applicability and assess liability and damages.
§Develop and implement effective strategies to mitigate financial losses for the company.
§As appropriate, execute and oversee the recovery of QR’s financial losses from third parties (be they suppliers, service providers, airport authorities or any other third party organisations).
§Collaborate with internal departments to gather relevant information for claims assessment and provide advises and draft e-mails/ documents.
§Act as the primary liaison with insurance brokers, reinsurers, adjusters, and legal advisors to facilitate smooth claims processing and dispute resolution.
§Keep up-to-date with changes in insurance laws and regulations and adjust claims handling processes as necessary.
§Maintain comprehensive and accurate records of all claims-related activities and documentation.
§Prepare detailed reports on claims status, trends, and outcomes for senior management, highlighting any potential financial exposures or emerging risks.
§Identify opportunities to streamline claims handling processes and implement best practices to enhance efficiency and effectiveness.
§Develop and deliver training programs to internal teams on claims management and insurance coverage policies.
§Ensure effective communication with claimants and other stakeholders, delivering a high level of service and support.
§Manage sensitive and high-profile claims with professionalism, ensuring that reputational risks are minimized.
§Perform other department duties related to his/her position as directed by the Head of the Department
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
About you
Preferred
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community