Lead Customs Clearance Agent

About the Role

To process customs formalities and clearance of company materials for all shipment consigned to QR group Subsidiaries according to Qatar customs law and company rules in timely manner. To ensure company materials are delivered to the consignee

Responsibilities

• Deputizing the Cargo Services Customs Clearance Supervisor.
• Handling the Generic email of QAS clearance department and responding to the customers in timely manner.
• Receiving the shipping documents consigned to QR Subsidiaries
• Verify and check the shipping document for export and import shipments of QR Group including but not limited to the Packing list, commercial invoice, MAWB/HAWB, etc.
• Coordinate with QR logistics department for the delivery location whether it's in landside or airside.
• Obtaining the approval from the respective subsidiary to debit the applicable charges to their account. 
• Clarifying the customs clearance requirements of each shipment commodity to the respective subsidiary to avoid any complications during the customs clearance process including the other government authorities’ requirements.
• Issued the customs declaration "Bayan" according to the customs regulations.
• Observing the inspection process by the authority and reporting any damage happened to the shipment during the inspection and obtaining the necessary report from them and report the same to QAS delivery department to issue the CDR.
• In the event of shipment rejection to obtain the required approvals from the concerned authority to dispose the shipment.
• Ensure all the export and import shipments cleared and finalized on the customs system.
• Coordinate with the third-party customs clearance companies in case they are involved in the clearance of QR group shipments.
• Coordinating with QAS customer services departments to issue the delivery orders and invoices from import and export shipments and issuing the vehicle passes for the trucks including the coordination with appointed third party for transportation if applicable
• Preparing the shift report and updating the department activities data for management reference and observation of the department performance
• Processing the payment of the cargo manifest and general manifest of settling the bill with customs authority to avoid the exposure of QAS bank guarantee with customs
• Perform other department duties related to his/her position as directed by the Head of the Department

About you

Essential 

• Highschool qualification with a minimum of 2 years of job-related experience.
• Experience in Air Cargo Handling/Freight Handling.
• Interpersonal expertise to all levels.
• Expertise in Customs Clearance
• Proficiency in MS Office Suite
• Excellent written and spoken communication skills in English
• Command over spoken and written Arabic is a distinctive factor.
• Can work with minimum supervision, unpredictable climatic conditions, shift patterned, and long hours as required by operations, intense commitment to confidentiality.
• Render overtime work as instructed by a superior necessary to complete target and team player. 
• Adhere to com I with QAS SOP's.

Preferred

• Experience in freight forwarding company
• Familiar with Customer Clearance activity
• Valid driving license is an advantage
• Good command in Arabic language

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community