Ivanti Neurons ITSM/ITAM Administrator

We are looking for Ivanti Neurons ITSM/ITAM Administrator for our Qatar operations with the following terms & conditions.

Position Overview: To manage and optimize our Ivanti IT Service Management platform. This role requires a dynamic problem solver who will serve as a Subject Matter Expert (SME) in system configurations, customizations, and integrations to enhance IT service delivery.

Key Responsibilities:

• Platform Management: Design, configure, and maintain the Ivanti Neurons ITSM/ITAM platform to support IT service management processes.
• Customization: Customize and configure modules including Incident, Request Offering, Problem, Change, Service Catalogue, and Asset Management.
• Workflow Development: Develop and implement workflows, forms, templates, and business reporting according to organizational requirements.
• Integration Management: Manage integrations with other IT systems and tools, ensuring seamless connectivity with monitoring systems, automation tools, and asset management databases.
• Data Integrity: Ensure data accuracy and integrity within the Ivanti Neurons ITSM system.
• User Administration: Administer user access, roles, and permissions within the platform.
• Performance Monitoring: Monitor system performance, troubleshoot issues, and conduct application release testing and upgrades.
• Optimization Solutions: Implement solutions to enhance the platform’s performance and reliability across the business.
• Collaboration: Work with IT teams to identify and implement opportunities for process improvement and automation.
• Training & Support: Provide training and support to end-users to ensure effective use of the Ivanti Neurons ITSM platform.
• Documentation: Develop and maintain user guides and standard operating procedures (SOPs).
• ITIL Alignment: Align ITSM processes with ITIL best practices and conduct regular reviews for enhancements.

Experience Required:

• Proven experience in a Service Operations environment within a corporate enterprise organization.
• High-level experience with Ivanti ITSM/ITAM modules.
• Familiarity with SQL connectors and reporting is a plus but not essential.

Essential Skills:

• Platform Proficiency: Hands-on experience with Ivanti ITSM platform administration in large enterprise environments.
• Technical Skills: Understanding of SQL, scripting, and workflow automation.
• Analytical Ability: Strong data analysis skills for assessing system performance and process efficiency.
• Problem-Solving: Ability to analyze and resolve complex technical issues.

Behavioral Competencies:

• Proven track record of delivering process efficiencies and improvements.
• Strong ability to build and maintain relationships with local and remote teams.
• Demonstrated ownership and accountability for products and services.
• Effective planning, prioritization, and teamwork skills.
• Understanding of ITIL Fundamentals.
• Willingness to engage with and work across diverse technologies.