IT Change Manager

Nair Systems is currently looking IT Change Manager for our Qatar operations with the following terms & conditions.

Mandatory Qualifications:

• Strong knowledge of ITIL and Change Management best practices.
• Experience in IT Service Management roles with a focus on Change Management.
• Proficiency in top IT Service Management systems such as Ivanti, ServiceNow, IBM, and BMC.

Preferred Qualifications:

• Knowledge of ISO 20000 standards.
• Experience in the banking industry.
• Hands-on experience with Ivanti IT Service Management system.

Experience:

• Proven experience in managing IT Change Management processes.
• Experience working in IT Service Desk or IT Service Management roles.
• Involvement in IT Change Management within similar industries.

Skills:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively with cross-functional teams.
• Attention to detail and organizational skills

Key Responsibilities:

• Manage and oversee the IT Change Management process in alignment with ITIL best practices.
• Coordinate and communicate with stakeholders to ensure successful change implementation.
• Develop and maintain change management policies, procedures, and guidelines.
• Analyze change requests and assess their impact on the organization.
• Ensure proper documentation and tracking of all changes.

Collaborate with other IT teams to ensure seamless integration of changes