We are seeking a highly organized and
detail-oriented HR Service Coordinator to manage key processes related to
onboarding, candidate vetting, and employee documentation. The successful
candidate will play a critical role in ensuring a smooth and efficient
experience for new hires, while maintaining compliance with company policies
and regulatory requirements.
This role requires strong administrative skills,
excellent computer literacy, and a keen eye for detail. The ideal candidate
will also be comfortable working with HR systems, data management, and process
improvement, with a focus on enhancing efficiency through digitization and
automation.
Core Activity
Coordinating and overseeing
the onboarding process for new employees.
Conducting candidate
vetting, reference checks, and any other pre-employment screening requirements.
Preparing and issuing official
letters requested by employees.
Ensuring HR records are maintained accurately and in compliance with
company policies and relevant employment laws.
Driving Continuous
Improvement and HR Digitisation to enhance efficiency.
Key Accountabilities
Onboarding
& Induction
Manage the onboarding process, ensuring all necessary documentation is completed before the employee’s start date.
Coordinate induction schedules and communicate key information to new hires
Work closely with hiring managers to ensure a smooth transition for new employees.
Candidate
Vetting & Compliance
Conduct pre-employment checks, including verifying identification and references
Maintain accurate and confidential records of all checks and compliance documents.
Employee
Documentation & Letters
Draft and issue official employee letters.
Process employee reference requests and maintain accurate personnel records.
Assist with contract amendments, salary changes, and other HR administrative tasks.
HR Systems,
Data Management and Digitisation
Maintain HR records and databases with accuracy and confidentiality.
Ensure compliance with data protection regulations when handling employee information.
Generate reports and maintain HR metrics as required.
Drive the digitisation of HR processes, reducing manual work and improving accuracy.
Explore HR technology solutions to enhance efficiency and automation.
Continuous
Improvement
Identify opportunities to streamline HR processes and improve workflow efficiency.
Contribute to policy and process enhancements in line with best practices.
Support the adoption of HR automation tools to enhance onboarding, compliance, and record-keeping.
Provide feedback and recommendations for improving
HR service delivery
RequirementsEssential:
Previous experience in HR administration, onboarding, or recruitment support.
Strong administrative and organisational skills with excellent attention to detail.
Proficiency in MS Office (Excel, Word, Outlook) and experience using HR systems.
Strong numeracy skills and ability to manage data accurately.
Excellent written and verbal communication skills.
Ability to handle sensitive and confidential information with discretion.
Desirable:
Experience with HR process automation or digital transformation.
