•To ensure the highest standard of property presentation is maintained in all areas of the property with a specific emphasis on guest accommodation, leisure facilities, café, public areas, and back of house. •Implement service standards supported by training and development programs for all direct reports and their subordinates. •Oversee training and development of housekeeping attendants, public area attendants, linen attendants and service attendants in accordance with service delivery requirements, service standards, equipment use and safe work methods. •Manage effective relationships with external/out sourced service providers and suppliers with regard to agreed service level agreements (SLA’s). •Manage supplies inventory control systems in accordance with approved procedures •Manage a lost property reporting and control system. •Manage stock takes of housekeeping supplies, assets, plant and equipment and consumables. •Implement and manage a quality assurance program that addresses all aspects of property presentation, hygiene, staff presentation and conduct. •Implement planned periodic cleaning schedules for maintenance cleaning, special finishes and warranty cleaning, fabric care and spring cleaning. •Manage staff uniform cleaning, repairs, issuance, inventory of spares and replacements. •Maintain open and effective communication with the Guest Relations and Maintenance Departments to ensure guest feedback, special requests, service assistance and maintenance complaints are responded to promptly and in a professional manner. •Ensure all voco® Doha West Bay Suites and IHG policies and procedures are adhered to at all times. •To maintain professional business confidentiality. •Conduct and minute regular staff communication meetings. •Manage wages and housekeeping operating costs within budget guidelines. •Maintain a detailed knowledge of industry trends, latest housekeeping developments, best practice and other external factors that may have a direct bearing on voco® Doha West Bay Suites.
What we need from you
FINANCIAL RETURN
•Submit expense claims in the required format. •Facilitate the smooth running of the housekeeping department by ensuring an adequate supply of materials and equipment. •Observe and comply with the company’s requisition and purchase order system
PEOPLE
•Ensure effective interdepartmental communication at all times. •Lead, motivate and develop all direct reports to achieve agreed business outcomes and objectives. •Conduct ongoing performance appraisal reviews in line with company guidelines for all direct reports. •Ensure the completion of timesheets and requests for personal leave for all direct reports and subordinates are managed in accordance with company policies and procedures. •Identify appropriate training and development needs and communicate these to Human Resources. •Demonstrate leadership by setting a positive and professional example for others. •Be prepared to give and receive feedback on all matters pertaining to the performance and conduct of the team, individuals and self. •Manage the welfare of all direct reports with a view to developing a positive and harmonious work place. •Actively observe all workplace health and safety requirements and report any issues to the relevant department manager.
GENERAL
•Attend daily operations and department head meetings, workplace safety meetings, monthly financial meetings and any other required meeting. •Actively contribute to and manage the Balanced Scorecard relative to the Housekeeping Department function. •Identify opportunities to innovate service delivery and product offerings to meet and exceed client expectations. •Participate in IHG group initiatives that may involve special projects, marketing activities and new developments. •Maintain in good working order all property and equipment. •Participate in the company’s Enterprise-wide Risk Management practices with specific emphasis on crisis management, business continuity and disaster recovery processes as they apply to the Housekeeping Department function. 1.Effective implementation of service standards. 2.Customer satisfaction. 3.Manage department operating expenses within budget guidelines. 4.Achieves quality assurance ratings. 5.Effective inventory management and control systems. 6.Staff retention and engagement. 7.Maintains a professional and organized work environment. 8.Reports, presentations and other administrative duties are of a consistently high standard; and free of errors and omissions.
PERSONAL CHARACTERISTICS
•Prior experience gained from working in the Qatar hotel/serviced apartment market. •Systematic and organized. •Prior housekeeping management experience. •Excellent English oral and written communication skills. •Recognized qualification in hotel management. •Ability to implement and manage new processes. •Ability to lead and motivate others to achieve their potential. •Competency in Microsoft applications (Word, Excel, Power Point) and hotel property management systems (Opera or similar), and work order systems. •A passion for excellence.
