Hotel Manager - for 5-Star Hotel Chain

Apt Resources is seeking an experienced Hotel Manager for a prestigious 5-Star Luxury Hotel in Doha. The Hotel Manager will serve as the strategic business leader of the hotel’s operations and will act as the General Manager in their absence. This role requires overseeing all key hotel departments to ensure optimal performance, exceptional guest satisfaction, and efficient operational processes. The Hotel Manager will lead a team of department heads, develop and execute strategies for growth and profitability, and ensure that the hotel’s luxury brand and service standards are consistently met.

• Serve as the strategic business leader of the hotel, collaborating closely with department heads to align all operations with the hotel’s overall business objectives.
• Act as General Manager in their absence, overseeing all aspects of the property’s operations and ensuring smooth management.
• Lead and guide the Executive Committee and department heads in developing and executing the hotel’s operations strategy, ensuring consistency with the hotel’s brand standards.
• Oversee key departments, including Food & Beverage/Culinary, Event Management, Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, and Engineering/Maintenance.
• Ensure seamless collaboration between departments to achieve operational goals and deliver a flawless guest experience.
• Ensure that the hotel consistently meets or exceeds guest expectations by upholding high levels of service and implementing the hotel’s luxury brand standards.
• Develop and execute innovative marketing and guest relations strategies designed to attract and retain discerning customers.
• Regularly assess guest feedback to identify areas for improvement and implement actions that enhance guest satisfaction.
• Drive revenue growth and maximize profitability while ensuring operational efficiency.
• Oversee budget planning, financial reporting, and cost control across all departments.
• Continuously monitor financial performance and take necessary corrective actions to meet revenue and profitability targets.
• Foster a positive work environment that prioritizes employee satisfaction, engagement, and professional development.
• Work closely with HR to recruit, train, and retain top-tier talent across all departments.
• Implement programs to enhance employee performance, morale, and career progression, ensuring a high standard of service excellence.
• Ensure full compliance with all relevant health, safety, and environmental regulations, as well as company policies.
• Oversee the implementation of safety protocols to protect guests, staff, and hotel property.
• Manage and mitigate any potential risks related to security, maintenance, or operational challenges.
• Represent the hotel in the local community and hospitality industry, building and maintaining strong relationships to elevate the hotel’s brand presence.
• Stay informed about market trends, competitor activities, and customer preferences, adapting the hotel’s offerings accordingly to maintain a competitive edge.