The core purpose of this role is to lead a profitable business by driving business development in the cluster and ensuring high levels of operational excellence, productivity and customer satisfaction.
Your Role The Head of Project Logistics Qatar - Kuwait - Iraq cluster also provides the direction and leadership to the Project Logistics team to ensure the corporate Project Logistics strategies are delivered. The Head of Project Logistics Qatar - Kuwait - Iraq cluster is also responsible for the self and team development. At all times acting in a safety-first manner with integrity, honesty and the knowledge to promote the Project Logistics vision and the culture of Kuehne+Nagel. Your Responsibilities
To ensure strong process management is in place and implement, benchmark, improve and control operational performance against agreed guidelines/ Key Performance Indicators.
To liaise/coordinate with internal departments and our global network to deliver total business solutions that support our overall business strategy. To support the initial implementation of new accounts.
To ensure that all financial operational requirements are met at all times (including but not limited to file administration, accurate pricing, credit control, deferrals, accruals).
To oversee all sub-contract management and ensure compliance with all standard operating procedures and regulatory requirements. To drive sales + marketing activities as required.
To oversee all leadership tasks for direct reports including but not limited to- Recruitment- Performance Management- Induction/On-boarding- Training.
To act as an escalation point for all customer allocated to the cluster/country ensuring a strong focus on customer growth and retention,
To ensure that customer complaints are managed in a manner that provides explanations and puts customer at ease.
To understand company strategies and develop EPC(engineering, procurement & construction) projects, energy and marine logistics, and oversized & overweight cargo clients in local market.
Your Skills and Experiences
Masters/ Bachelors degree in Supply chain management/ logistics , supply chain or related fields.
Proven experience in Project Logistics, National Management sea logistics, sales, Business development etc.
Good team player as well as a highly motivated individual contributor.
Experienced in Data Analytics, strategy and planning.
Great communication skills and presentation skills.
Fluent in English and Local Language.
Good Reasons to Join We offer an employee friendly and casual environment for you to become a skilled quality logistics professional in a challenging and fast developing company with a competitive salary and opportunities for further development within Kuehne+Nagel.
