Your web browser (Chrome 131) is out of date. Hotel Brand: voco
Location:* Qatar, Doha • Maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day. • Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.
• Be fully conversant with all hotel facilities and services. • To process check-in and check-out according to the hotel policies and procedures. • To complete the guest’s registration form and ensure all details are accurately captured. • Courteously and promptly handle all reservations enquiries on phone, emails, etc. • Act on flags and special requests. • Membership Enrolment to offered at any point of contact for non-member Guest. • Ensure all guest complaints are dealt with immediately, then followed up according to the procedures and all complaints registered in the logbook. • Supervise the lobby area to ensure they are tidy at all times, including in house music. Report and follow up on any defects and technical faults in the public areas. • Ensure that Maximum Courtesy calls given to arrivals and in House to ensure of Guests Satisfaction and record it in PMS. • Follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices. • Prepare all records connected with pre-registration for VIP, extended stays and repeat guests. • Makes morning/evening rounds in the hotel to know of any positive or negative feedback from the guests and reports them to management. • Actual selling of hotel facilities and special events. • Answer queries on house facilities and places of tourist interest. • Assure accountability for cash float issued. • Maintain confidentiality with regard to guest's personal information. • Provide assistance to guests on all matters relating to their stay. • Act on any complaint received.
RESPONSIBLE BUSINESS • Prepare room discrepancy report and ensure a double checking is made with housekeeping and change of status. • Communicate all departures to housekeeping promptly • Ensure that all irregularities are reported to your immediate supervisor. • Report Metal & Master keys not retrieved or lost to Front Office Manager
FINANCIAL RETURN
• To ensure that the hotel’s credit and payment policy is adhered at all times. • Maintain cash float & reconcile daily • Follow up payment of in house accounts.
PEOPLE
• Oversee work performance of new GSAs when it comes to posting, audit and cash balance reporting. • Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the front office department.
GENERAL
• Communicate effectively with all other departments. • Attend meetings, training sessions and any other required meeting or training session. • Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations. • Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager. • All client requests are acted on and in accordance with service standards. • Maintains a professional and organised work environment • Guest satisfaction feedback. • Accuracy of work, cash handling and financial. • Personal presentation and commitment to the company's core values.
PERSONAL CHARACTERISTIC Education
• High School or Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable
Experience
• Previous hotel front desk experience
Technical/ Skills
• Competent Word, Excel, PowerPoint and hotel PMS • Competent Oral and Written English Communication Skills • Strong organisational and work co-ordinating skills to handle multiple assignments and projects
Personal Attributes
• ‘Can do’ attitude and a high level of energy • Self-motivated and able to manage with strong initiative • Professionally groomed • Able to work under pressure and on shift schedule • Adaptable to change including important waivers. You can change your preferences through the link. Please read our
