Job Summary
Job Responsibilities 1
Additional Responsibilities 3
Job Knowledge & Skills
Understanding of hospitality industry standards, including hotel operations, guest service principles, and standard procedures for check-in, check-out, and guest assistance.
Excellent verbal and written communication skills to interact effectively with guests, colleagues, and management, conveying information clearly and courteously.
Strong customer service skills to provide personalized assistance, address guest inquiries and concerns, and exceed guest expectations in a professional and friendly manner.
Keen attention to detail to accurately process guest information, handle reservations, and ensure that guest preferences and special requests are accommodated.
Ability to think quickly and effectively resolve guest issues or complaints, demonstrating resourcefulness and a proactive approach to guest satisfaction.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role
Job Experience
Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus
Competencies
Collaboration
Accountability
Resilience
Equipment Management L1
Quality
Event Planning L1
Quality and Safety L1
Guest Relations L1
Leadership
Entertainment Management L1
Power International Holding (PIH) is a diversified business conglomerate, grouped into 5 main sectors: General Contracting, Agro-Food Industries, Real Estate Development, Lifestyle (Hospitality, Entertainment & Catering) and General Services. To ensure the sustainability and success of each businesses within the various sectors, we are committed to providing every entity with the tools and resources together with the central functional support to enable development and growth. We work in specialization, to ensure that each business strives to achieve the organization’s objectives and goals. Grouping is done through focus and trade excellence of organization leaders who proactively work together in multi-disciplinary groups, ensuring that each business thrives and flourishes.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.