Guest Experience Manager / Reservations Manager

A great opportunity to join as a Reservations Manager( Guest Realtions Manager) at a Luxury 5 star hotel in Doha

Job Purpose:

We are seeking a passionate and dedicated person to lead our efforts in ensuring that every guest has a remarkable stay. The ideal candidate will be an expert in customer service, possess strong leadership abilities, and have a keen eye for detail.

Responsibilities:

• Oversee the guest experience team, manage daily operations of the department, ensuring efficient and accurate booking processes.
• Develop and implement strategies to enhance guest experiences, including personalized services and special events.
• Collaborate with other departments, such as sales and front desk, to optimize occupancy and revenue.
• Monitor and analyze booking trends, implementing strategies to maximize occupancy rates.
• Monitor guest feedback through surveys, online reviews, and direct communication to identify areas for improvement.
• Collaborate with various departments to ensure seamless service delivery and consistency in guest experiences.
• Train and mentor staff on service excellence and hospitality best practices.
• Handle guest complaints and concerns promptly and professionally, striving for resolution and satisfaction.
• Analyze guest data and trends to anticipate needs and preferences, enhancing future experiences.
• Create and maintain a warm and welcoming environment that reflects the hotel’s values and standards.

Qualifications & Competencies:

• Bachelor’s degree in Hospitality Management, Business, or a related field preferred.
• 3+ years of experience in a guest services or hospitality management role, preferably in a hotel setting.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Proven problem-solving skills and a guest-focused mindset.
• Proficient in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends.

Only Shortlisted Candidates will be contacted