Group Parts Manger

Key Responsibilities:

• Leadership & Management:
• Manage and oversee all parts departments across the organization.
• Lead, train, and develop parts department managers and staff to ensure high levels of performance, customer service, and productivity.
• Establish and monitor performance goals for all team members to ensure continuous improvement.
• Ensure that parts departments meet financial goals by optimizing sales, minimizing costs, and maintaining inventory turnover.
• Inventory Control & Procurement:
• Oversee the procurement and inventory management of automotive parts, ensuring availability and cost-effectiveness.
• Monitor and control inventory levels to reduce excess stock and prevent stockouts.
• Establish relationships with suppliers to ensure competitive pricing and timely deliveries of parts.
• Implement and maintain a robust inventory control system to track parts and prevent discrepancies.
• Sales & Customer Service:
• Drive parts sales growth through the development and implementation of effective sales strategies and promotions.
• Maintain high levels of customer satisfaction by ensuring parts availability, quick turnaround times, and accurate order fulfillment.
• Collaborate with the service department to ensure timely parts availability for repairs and maintenance services.
• Financial & Operational Performance:
• Prepare and manage the annual parts department budgets and forecasts.
• Analyze sales data, customer trends, and market conditions to identify opportunities for improvement and growth.
• Ensure profitability by implementing efficient processes, cost-control measures, and effective supplier negotiations.
• Monitor key performance indicators (KPIs) such as parts sales, inventory turns, and gross margin performance.
• Compliance & Reporting:
• Ensure compliance with all relevant regulatory, health, safety, and environmental standards.
• Provide regular reports on parts department performance to senior management, highlighting key metrics and improvement areas.
• Process Improvement:
• Continuously evaluate and improve parts operations, including ordering processes, stocking procedures, and customer service standards.
• Implement best practices across all locations to standardize operations and improve efficiency.
• Stay up-to-date with automotive parts trends, technological advancements, and industry best practices.